"There was a problem connecting to the marketplace" when using the Chrome Browser
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When navigating to the Integrations page in the Hipchat Server Web UI, the user is presented with an error stating "There was a problem connecting to the marketplace" and the list of available integrations fails to load.
Steps to Reproduce
- Log in to Hipchat Server's Web UI as an admin using the Chrome Browser
- Click the Integrations tab
The following appears in the Web UI:
Diagnosis
Environment
- Hipchat Server or Data Center - any version
- Chrome Browser
Diagnostic Steps
- The following sites are reachable via telnet and curl over port 443 from the Hipchat Server and the user's workstation:
- marketplace.atlassian.com
- marketplace-cdn.atlassian.com
- pillar03.atlassian.com
- When attempting to connect using another browser (Safari, IE, etc), the page loads fine.
Cause
- The Electronic Frontier Foundation's Privacy Badger Extension for Chrome was in use.
- This extension looks to have treated marketplace.atlassian.com as a potential tracker and blocked access.
Resolution
- Disable the extension in Chrome or use another browser where the extension is not installed.
Last modified on Jan 19, 2018
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