Troubleshooting tip #1: apply configurations and restart services
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
The most simple fix may be to re-apply any config changes and restart all services to ensure they have picked up the settings.
- Take a snapshot of your Hipchat Server and export your Hipchat data to back it up.
Use the console or SSH to the server and run the following commands to audit all system configurations and restart services (this will disconnect any existing users):
hipchat upgrade --restart hipchat service --restart
Last modified on Jan 19, 2018
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