Unable to select organisation and team when setting up Asana integration with Hipchat

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Problem

When setting up Asana integration, user unable to select organisation and team from the drop down menu hence unable to proceed with the integration configuration.

Cause

Hipchat integration with Asana only works with Organisation (organisation email) and not Workspace (personal email). This is why organisation and team cannot be selected. 

The reason behind this configuration is that:

  • Asana plans on deprecating workspaces in favor of organisations
  • Over time, Asana intend to migrate most workspaces into organisations and to release more organisation-specific functionality. Asana may eventually deprecate using workspace-based APIs for organisations.
  • Asana is focused on "team" behavior and workspaces do not have teams whereas organisations are built specifically to enable teams.

Resolution

Convert the Workspace to Organisation in order to proceed with the integration.

Last modified on Jan 19, 2018

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