Jira Align custom hierarchy filter level selection not appearing in the configuration bar
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*Except Fisheye and Crucible
Summary
When a user selects a custom hierarchy in the top configuration bar/filter, it disappears instead of presenting the expected hierarchy level selection drop-down.
Diagnosis
When selecting a custom hierarchy in the top configuration bar/filter, it disappears from the list instead of presenting the expected hierarchy level selection drop-down.
Cause
The problem occurs if the Manage Organizations setting, found at Administration > Platform > Team, is set to "No."
Solution
Change the Manage Organizations toggle to "Yes." This setting can be found at Administration > SETTINGS > Platform > Team tab, where you can set the ability to filter by custom hierarchy/organization structure in the "Tier1/Configurationbar."
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