JIRA is now available as three separate applications, JIRA Software, JIRA Service Desk, and JIRA Core. For more information on administering these applications, refer to the Administering JIRA Applications documentation.

Adding the Resolution Time Gadget

The 'Resolution Time' gadget displays a bar chart showing the average time taken to resolve issues. This is useful to show you the trends in resolution time. The report is based on your choice of project or issue filter, and your chosen units of time (ie. hours, days, weeks, months, quarters or years). The 'Resolution Time' is the difference between an issue's Resolution Date and Created date. If a Resolution Date is not set, the issue won't be counted in this gadget. The Resolution Date is the last date that the system Resolution field was set to any non-empty value.

What does it look like?

The 'Resolution Time' gadget will appear as follows on the dashboard:

If you maximise the gadget, you can also view the data table on which the graph is based.

Adding the 'Resolution Time' Gadget to your Dashboard

To add the 'Resolution Time' gadget to your dashboard:

  1. Go to your JIRA dashboard and click 'Add Gadget'.
  2. The 'Gadget Directory' will appear. Locate the 'Resolution Time' gadget and click the 'Add it Now' button. Then click the 'Finished' button at the bottom of the Gadget Directory.
  3. The Resolution Time gadget will appear on your dashboard as follows, ready for you to configure:

    1. 'Project or Saved Filter'  — start typing the name of the project or filter, or click the 'Advanced Search' link to search for a project or filter.
    2. 'Period' — select the timeframe on which the chart will be based: 'Hourly' / 'Daily' / 'Weekly' / 'Quarterly' / 'Yearly'
    3. 'Days Previously' — enter the number of days' worth of data (counting backwards from today) to be included in the chart.
    4. 'Refresh Interval'  — select how often you want the gadget to update the displayed activity (never / every 15 minutes / every 30 minutes / every hour / every two hours).
  4. Click the 'Save' button.

To move the gadget to a different position on the dashboard, simply drag-and-drop. You can also change the look and behavior of the gadget.

Configuring your Internet Explorer cache settings

If you use Internet Explorer, you will need to configure your browser to be able to print pages with charts correctly:

  1. Select 'Internet Options' from the 'Tools' menu:
  2. The 'Internet Options' window will display. Click the 'Settings' button in the 'Temporary Internet files' (i.e. cache) section:
  3. The 'Settings' window will display. Ensure that you have do not have the 'Every visit to the page' (i.e. no caching) option selected. If so, select the 'Automatically' option instead.

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5 Archived comments

  1. User avatar

    debby polley

     I like this gadget, but I need to see the resolution based on the date the developer started working on the issues, which is the In Progress state.  Can I make that change and how?

    01 Feb 2013
  2. User avatar

    Matt Doar (ServiceRocket)


    "The Resolution Date is the last date that the system Resolution field was set to any non-empty value."

    So you could theoretically change your workflow to set the resolution when In Progress is entered, but it's likely to confuse everyone else.

    There are some plugins at the Atlassian Marketplace that will tell you when different statuses were entered, or the Vertygo SLA plugin which will keep track of the time between different events such as Issue Creation and entering the In Progress state.


    01 Feb 2013
  3. User avatar


    i have the same questions, is there any way to record the time between each steps in the customized workflow?

    22 May 2013
    1. User avatar

      Matt Doar (ServiceRocket)

      Not with this gadget. To do that you can use JIRA Suite Utilities and its new tab (https://jsutil.atlassian.net/wiki/display/JSUTIL/JIRA+Suite+Utilities+Issue+Transitions+Tab) or the Vertygo SLA plugin and its new custom field type.

      22 May 2013
  4. User avatar


    This gadget currently reports resolution time in whole number days.  Can it be made instead to report resolution time in hours, or at least fractional days?  (Most of our issues are resolved on the same day, so the this gadget currently reports all of these as just having a resolution time of zero.  It would be helpful if this could be more granular than this,)  Thanks!

    06 Sep 2013
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