JIRA is now available as three separate applications, JIRA Software, JIRA Service Desk, and JIRA Core. For more information on administering these applications, refer to the Administering JIRA Applications documentation.

Allowing Other Applications to Connect to JIRA for User Management

You can allow other applications to connect to your JIRA server for management of users and groups, and for authentication (verification of a user's login). Examples of such applications: Atlassian Confluence, FishEye/Crucible, Bamboo, or another JIRA server.

On this page:

Allowing an Application to Connect to JIRA for User Management

Subject to certain limitations, you can connect a number of Atlassian applications to a single JIRA application for centralised user management.

When to use this option: You can connect to a server running JIRA 4.3 or later, JIRA Software 7.0 or later, JIRA Core 7.0 or later, or JIRA Service Desk 3.0 or later. Choose this option as an alternative to Atlassian Crowd, for simple configurations with a limited number of users.

To configure an application to connect to JIRA as a user server:

  1. Add the application in JIRA:
    1. Log in to JIRA as a user with the 'JIRA Administrators' global permission.
    2. Choose > User Management. Select JIRA User Server.
      (tick) Keyboard shortcut: 'g' + 'g' + start typing 'jira user'.
    3. Add an application.
    4. Enter the application name and password that the application will use when accessing your JIRA server.
    5. Enter the IP address or addresses of the application. Valid values are:
      • A full IP address, e.g.
      • A wildcard IP range, using CIDR notation, e.g. For more information, see the introduction to CIDR notation on Wikipedia and RFC 4632.
    6. Save the new application.
  2. Set up the JIRA user directory in the application:
    For example, see Connecting Confluence to JIRA for User Management or Connecting JIRA to Another JIRA Server:
    1. Log in to the application that is going to connect to JIRA for user management.
    2. Go to the application's 'User Directories' administration area.
    3. Add a new directory of type 'Atlassian JIRA'.
    4. Define the directory order (see Managing Multiple Directories).
  3. Create any groups in JIRA that are required by the application. For example, see Connecting Confluence to JIRA for User Management.

Diagrams of Some Possible Configurations


Diagram above: Confluence connecting to JIRA for user management.


Diagram above: One JIRA site connecting to another for user management. JIRA site 2 does the user management, storing the user data in its internal directory.


Configuring User Directories

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9 Archived comments

  1. User avatar


    what are the licensing restrictions with doing this with Jira and fisheye... i have 100 user license for jira, but only have 50 users needed on fisheye, if I have fisheye using JIRA for user management will I need a 100 user license for fisheye or is there someway to designate 50 users for access to fisheye?

    14 Dec 2011
  2. User avatar

    Wolfgang Seidler

    In our JIRA 6.1. there is no "JIRA User server" available. I'm logged in with all admin rights.

    01 Oct 2013
  3. User avatar

    Daniil Krymov

    Same problem: there is no "JIRA User server" under "user management" tab (JIRA 6.1 Standalone). Logged in as sysadmin.

    Where is it?

    02 Oct 2013
  4. User avatar

    Ruiza Cruz

    I'm also on JIRA 6.1. and same problem with "JIRA User server" missing, even if I search JIRA Admin (g+g). I tried accessing its URL directly (http://<JIRA URL>/secure/admin/ConfigureCrowdServer.jspa) - i got this url form JIRA 6.0.7,  and was able to get into the page. Is this a known issue?

    11 Oct 2013
  5. User avatar

    Susanne Harelius

    I have the same problem and found that in the system add on, Admin Menu Sections, JIRA User Server Admin Link (crowdApplication) is disabled but I cannot enable it. We have migrated from Atlassian OnDemand to regular server. 

    I can reach it via the link above though. Thanks!

    13 Oct 2013
  6. User avatar

    Landis Almand

    Only System Administrators have this function.

    12 Nov 2013
  7. User avatar

    Ray Caruso

    I am logged in as sysadmin to JIRA 6.2.5 and, as stated by all the others cannot see the JIRA User Server menu anywhere.  Given the number of people that have said the same thing, I would expect someone from Atlassian to comment on this with something other than "Only System Administrators have this function." 

    Can we get some real comments here?

    16 May 2014
    1. User avatar

      Warren Thompson

      Hi Ray,

      Sorry to hear you're experiencing issues. I've loaded a 6.2.5 environment and I have the JIRA User Server option. May I ask if you have imported data from an OnDemand instance? We do have a known issue we're working on where some users cannot see this option. You can access it by appending "secure/admin/ConfigureCrowdServer.jspa" after your JIRA URL in your address bar. Not very elegant I know. We're working on it here  JRA-36102 - Some features missing after restoring JIRA OnDemand backup to standalone Resolved

      If you have any other issues, please contact our support here.



      18 May 2014
  8. User avatar

    Ramiz Loki

    Is there an XML file for JIRA where I can change the IP address of the application (e.g. Bamboo)?

    1.e. Enter the IP address or addresses of the application. Valid values are:

    18 Nov 2014
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