JIRA is now available as three separate applications, JIRA Software, JIRA Service Desk, and JIRA Core. For more information on administering these applications, refer to the Administering JIRA Applications documentation.

Finding the JIRA Support Entitlement Number (SEN)

There are three ways to find your Support Entitlement Number (SEN).

See Finding Your Support Entitlement Number in the support space for more general information about how Atlassian Support uses this number.

Method 1: Check in the JIRA administration interface

Access the JIRA license page, as described on Updating your JIRA License Details. The JIRA license page will show your Support Entitlement Number (SEN).

Method 2: Check my.atlassian.com

Your Support Entitlement Number is available from the licenses page after logging in to http://my.atlassian.com:

Method 3: Check your Atlassian invoice

Your Support Entitlement Number (SEN) also appears on the third page of your Atlassian Invoice.

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14 Archived comments

  1. User avatar


    Look where in the JIRA admin interface? I can't see any reference to a SEN on either the License Information or System Info screens (of v3.11 JIRA Enterprise: Academic).

    24 Jan 2012
  2. User avatar


    Doesn't help if Jira is not accessible because the license key wont take... 

    19 Apr 2012
  3. User avatar

    Michele Grimm

    Administration > System > License

    03 Oct 2012
  4. User avatar

    Diego Cañete

    in  Administration > System > License on JIra 3.13 there not look the SEN, where is the SEN on JIRA 3.1.3? only we have the server id code number. but not the SEN code.

    15 Nov 2013
  5. User avatar

    Peter Legowski

    A dumb question: does the SEN include the string "SEN" ?

    14 Jan 2014
    1. User avatar

      Mario Chamorro



      06 Aug 2014
      1. User avatar

        Peter Legowski


        06 Aug 2014
  6. User avatar

    Alex Bird

    I'm trying to raise a support ticket about a Confluence install that isn't associated with my user account (I'm not the main system administrator) and I'm getting the error "We were unable to find the SEN you have entered. Please enter a valid SEN." Is this because the SEN isn't associated with my account?

    16 Jun 2014
  7. User avatar

    Mario Chamorro

    To find your SEN ( Support Entitlement Number ) you can run the following command:

    grep -FA 10 "License Details" logs/catalina.out
    06 Aug 2014
  8. User avatar

    Diego Cañete


    Gracias por tu respuesta, pero sobre JIRA 3.13 esto no funciona, aun asi gracias.

    and the request  were post  Nov 15, 2013. Today we have JIRA 6.23. thanks a lot.



    06 Aug 2014
    1. User avatar

      Mario Chamorro

      Esto funciona en JIRA 5.1.6 y tambien en 6.2.7 . No puedo decir de 3.13 .

      06 Aug 2014
  9. User avatar

    Paulo Pereira

    how can i get SEN programmatically????

    30 Dec 2014
  10. User avatar

    Sharda Gupta

    Is there a different SEN for the Virtual server vs. the Physical server?

    Using JIRA 6.0.

    01 Apr 2015
  11. User avatar

    Viswanathan Ramachandran

    Couldn't find the SEN for v 3.13. Under License details, I see

    Date Purchased
    License Type
    Server ID
    Maintenance Period

    29 Apr 2015
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