JIRA is now available as three separate applications, JIRA Software, JIRA Service Desk, and JIRA Core. For more information on administering these applications, refer to the Administering JIRA Applications documentation.

Logging in to JIRA

Many JIRA instances will have permissions implemented that restrict issues and issue actions to certain users and user groups. Some JIRA instances may not permit anonymous access. In these scenarios, you will be prompted to log in to JIRA.

The Login panel will be displayed if you have not logged in to JIRA.

On this page:

Log in to JIRA

  1. Enter your Username and Password and click the Log In button.
  2. If you have not changed your JIRA home page, the dashboard will be displayed. Otherwise, your chosen JIRA home page will be displayed instead.

Please Note:

  • Selecting the Remember my login on this computer check box will prevent you from being automatically logged out of JIRA on a given browser and computer. However, your session will not be preserved, e.g. last search, current project, etc.

Cannot remember either your username or password

  1. Click Can't access your account?
  2. Fill in the fields on the 'Can't access your account?' page, as follows:
    • If you cannot remember your password, select the Password option and Enter your username in the field provided.
    • If you cannot remember your username, select the Username option and Enter your email address specified in your JIRA user profile.
  3. Click Send. A new password will emailed to the email address specified in your user profile.

If you have forgotten the email address specified in your user profile, you will need to contact your JIRA administrator for help.

Sign up for an account

If you do not have a user account and your JIRA administrator has enabled public signup, you can create your own user account.

  1. Click the Sign up link in 'Not a member? Sign Up for an account'.
  2. Enter your details.
  3. Click the Sign up button to create your account.

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9 Archived comments

  1. User avatar

    kefi mohamed

    there are a gadget login/Logout to integrate it in an external website, to identify the Custommer Jira?

    18 Apr 2011
  2. User avatar


    I get below error when attempted to login on Jira

    error '80004005' 

    /jiranewuser/Default.asp, line 62

    31 May 2013
  3. User avatar


    wont let me sign up, says there is an error


    05 Jun 2013
  4. User avatar


    I tried sign up.

    it is not working..

    i entered my eid and clicked sign up, there is no change in the page displayed and if i try to login, getting error as invalid username or password. if i try to get my username using mail, getting message as no user id exists with the corresponding email id

    12 Aug 2013
  5. User avatar


    i dont get email when I forgot my username..never receive an email...can someone help..

    12 Sep 2013
  6. User avatar

    Bill Keane

    Wow, it seems like the same issues from 2013 exists today. On a local install, I try to use my Atlassian account, which I can verify works at the main site. But still doesn't work locally. It even asks me for a challenge\hint and doesn't like any attempts.

    17 May 2015
  7. User avatar


    Did auto setup of Jira. Received Three emails from Atlassian. Forgot password. Tried twice ofver 1.5 hours to get password change link emailed to me.  Not in my spam. Just not sent I guess. I am not encouraged that the same issue for login that existe3d in 2013 is still an issue today.

    Little help, please


    17 Jun 2015
  8. User avatar


    I tried JIRA trial. Selected auto setup of Jira. Created my Atlassian acc. Got Login board. But my login to Atlassian doesn't work there. I tried to restore my password but didn't get a mail. Could you help to me?


    14 Jul 2015
  9. User avatar


    I tried JIRA trial. Selected auto setup of Jira. Created  Atlassian account and  Got Login board. But my login to Atlassian doesn't work there give me error not right password n user name . I tried to restore my password but didn't get a mail. how can i access my JIRA account pls reply me fast on zalak.tecstub@gmail.com

    23 Jul 2015
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