JIRA is now available as three separate applications, JIRA Software, JIRA Service Desk, and JIRA Core. For more information on administering these applications, refer to the Administering JIRA Applications documentation.

Viewing User Sessions

JIRA provides a list of users who are currently accessing JIRA. This is useful if you need to know who to contact before planned downtime, for example.

Viewing Current User Sessions

To view a list of current JIRA user sessions:

  1. Log in as a user with the 'JIRA System Administrators' global permission.
  2. Choose > System. Select Security > User Sessions to open the Current User Sessions in JIRA page.
    (tick) Keyboard shortcut: 'g' + 'g' + start typing 'user sessions'

    The session id shown is also used in the JIRA access log and atlassian-jira.log.

(info) It is possible to have "sessions" for computers that are not logged in. For example, when someone accesses JIRA without logging in, a unique session is created without a username (this is shown as 'Not Available' in the 'User' column).

(tick) To administer a user, click a username to go to the user's Profile, then select 'Administer User' from the 'Tools' menu.

Was this helpful?

Thanks for your feedback!

Why was this unhelpful?

20 Archived comments

  1. User avatar


    Why are some users "Not Available" and other users are listed multiple times?

    31 Jan 2011
  2. User avatar

    Max Cantor

    Any way to filter this?  We have a service that pings JIRA every 5 minutes without logging in, just to check that it's up, and it generates a new session entry every single time.  It clogs the session page and makes it difficult to see who's actually been using the instance.

    24 May 2011
    1. User avatar

      Manohar Venkataraman

      I'm in the same situation of having a service ping JIRA every 5 minutes, but I'm more concerned about whether there are any ramifications of having all of these open sessions i.e. will it slow down and potentially bring down the system?

      27 Mar 2013
  3. User avatar


    Why I have the same user with Two sessions with the same computer?


    Session IdUserTypeIP AddressRequestsLast AccessedSession Creation
    zjbx9oUSER1HTTPxx.150.73.8041606:40:39 2011/09/17 CEST (+0200) (3s ago)05:52:14 2011/09/17 CEST (+0200) (48m ago)
    1gicjafUSER1HTTPxx.150.73.802906:39:48 2011/09/17 CEST (+0200) (54s ago)05:39:49 2011/09/17 CEST (+0200) (1h ago)
    162mkwwPEOPLE1HTTPxx.142.35.1016206:20:59 2011/09/17 CEST (+0200) (19m ago)04:21:58 2011/09/17 CEST (+0200) (2h 18m ago)
    17 Sep 2011
    1. User avatar


      Access from two different browsers?

      30 Sep 2011
  4. User avatar

    3layer Tecnologia [Atlassian Partner]


    How do I kill an active user session ?

    12 Sep 2012
    1. User avatar

      Laszlo Kremer

      I'm also interested.

      01 Dec 2012
      1. User avatar


        I am also interested in this!

        13 Feb 2013
        1. User avatar

          Rasmus Knudsen

          me to!

          28 Apr 2014
    1. User avatar


      I'm also interested in!

      03 Dec 2014
  5. User avatar


    Is there a way to have only 1 JIRA session per user ?

    04 Jun 2013
  6. User avatar

    Salah Khamassi

    I am interested on this too. Duplicate user session causes login troubles

    06 Jan 2014
  7. User avatar


    That is very nice feature. Can we view all section of users from the beginning of set up Jira?

    Thanks for your help!

    10 Jan 2014
  8. User avatar


    can we view history of user session?

    17 Feb 2014
  9. User avatar

    Manohar Venkataraman

    I would also like to see a history of user sessions.  I was requested to add several hundred users to JIRA but only a fraction of them actually use it on a regular basis.  I'd like some way to figure out who has logged in this calendar year so that I can remove all other users.

    22 Jul 2014
  10. User avatar

    David R. Hedges

    It would be nice to be able to display the 'remote' IP in cases where access to JIRA is being proxied but that information is passed in an HTTP header (e.g. X-Real-IP).

    27 Mar 2015
  11. User avatar

    Jonas Andersson

    "Showing sessions 1 through 50 out of a total of 281".. Is there any way i can see them all anywhere with JIRA 6.2.1 (possibly via a mysql query?) or simply sort them on the amount of requests in a descending order? Trying to figure out what users actually causes a load and if they might be working in a weird way, and this list could have been very useful if a bit more complete or sortable..

    15 Apr 2015
  12. User avatar

    Oliviu Nita

    I really need a way to pull the IP info of the user, who raised a ticket on Our Service Desk, and insert into the ticket... Anyone has a solution?

    Merci (smile)

    11 Jun 2015
  13. User avatar

    Marc Mast

    Is this functionality also available in Confluence?

    08 Jul 2015
  14. User avatar

    Samuel Gatica

    Will this be implement in Cloud?

    15 Jul 2015
Powered by Confluence and Scroll Viewport