Data collection policy

Why does JIRA collect usage data?

We're proud that JIRA is one of the most advanced and configurable issue trackers on the planet and we will continue to deliver innovative new features as quickly as we can. In order to prioritize the features we deliver, we need to understand how our customers use JIRA, what's important, what's not, and what doesn't work well. The collection of usage data allows us to measure the user experience across many thousands of users and deliver features that matter.

What data is collected?

The type of data we collect is covered in our Privacy Policy. Please read it, as we've tried to avoid legal jargon and make it as straightforward as possible.

To view a sample of data that might be collected from your specific installation:

  1. Log in as a user with the JIRA Administrators global permission.
  2. Choose  > System > Advanced > Analytics.
  3. Select the Sample Data link. 

Data is always collected in JIRA Cloud.

How is data collected from Server installations?

Older versions of JIRA (before 6.3.3) and some Atlassian add-ons for JIRA had their own options for analytics that collected information via Google Analytics. These approaches have been deprecated and the relevant Google Analytics profiles have been deleted. 

Any analytics being sent from older versions of JIRA Server or JIRA add-ons are no longer being received.

Analytics are now collected using the Atlassian Analytics add-on. The add-on collects analytics events in a log file which is located in the JIRA home directory under the analytics-logs sub directory. The logs are periodically uploaded using an encrypted session and then deleted. If the JIRA installation is unable to connect to the Internet, no logs are ever uploaded. 

Enabling/disabling data collection in JIRA Server

Versions of JIRA prior to 6.3.3 and some Atlassian add-ons for JIRA had different analytics settings to those described below. Regardless of those settings data from those implementations is no longer being received by Atlassian.

You can switch off analytics collection at any time: 

  1. Log in as a user with the JIRA Administrators global permission.
  2. Choose  > System > Advanced > Analytics.

Atlassian add-ons for JIRA that collect usage data

The following Atlassian JIRA add-ons previously had their own usage data collection settings and used Google Analytics to collect the data. These approaches have all been deprecated in favor of Atlassian Analytics. The relevant Google Analytics profiles have been deleted so any down-level versions of these plugins that still send data will not actually cause any data to be received by Atlassian. 

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