JVM configuration has been changed or return to default value

When JVM configuration has been changed or return to default value after an user made some changes, please refer to the following scenarios:

  • The JVM parameter should be set before the instance is even started
  • Configure the JVM value at wrong place where this problem usually happen when running JIRA as Window Service.
  • System/Network outage.

Checking steps before contact Atlassian Support (support.atlassian.com):

  1. Shutdown JIRA before you set the JVM parameter.
  2. Refer to Setting Properties and Options on Startup document to know where to put the JVM parameter.
  3. Read Failover for JIRA article to prevent any system/network outage.

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