Attaching files and screenshots to issues
On this page:
To share information with your team, you can add documents, images, and other files to issues.
The Free plans for Jira Software, Jira Service Desk, and Jira Core have a file storage limit of 2 GB per product. The Standard plan allows up to 250 GB per product, and file storage is unlimited on Premium plans. Learn more
If you're a Jira admin, you can change file permissions for projects.
To add an attachment, drop or paste it on the issue or follow these steps:
- Choose Attach ( ) at the top of the issue
- Drop, upload, or select a file
- Choose Insert
Connect your file storage services like Dropbox and Google Drive in the add attachment dialog to add your cloud-hosted files to issues.
Some considerations for attached files:
- File formats: GIFs, JPGs, PNGs
- File names can't contain any of these characters:
'\', '/','\"', '%', ':', '$', '?', '*'.
By default, the maximum size of any one file is 10MB, but your Jira admin can change this limit.
Capture and attach screenshots
You can capture a screenshot and drop or paste it directly onto an issue.
- Capture a screenshot
- Drop or paste the image onto the issue
- Enter a file name
- Select Upload
The screenshot feature only works with Windows or Mac client. If you use another operating system, you can attach a screenshot using the file attachment feature. For Linux users, please see our article for enabling this feature.