Attaching files and screenshots to issues

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To share information with your team, you can add documents, images, and other files to issues. 

The Free plans for Jira Software, Jira Service Desk, and Jira Core have a file storage limit of 2 GB per product. The Standard plan allows up to 250 GB per product, and file storage is unlimited on Premium plans. Learn more

If you're a Jira admin, you can change file permissions for projects.

Add attachments

To add an attachment, drop or paste it on the issue or follow these steps: 

  1. Choose Attach () at the top of the issue
  2. Drop, upload, or select a file
  3. Choose Insert

Connect your file storage services like Dropbox and Google Drive in the add attachment dialog to add your cloud-hosted files to issues.

Some considerations for attached files:

  • File formats: GIFs, JPGs, PNGs
  • File names can't contain any of these characters: '\', '/','\"', '%', ':', '$', '?', '*'.
  • By default, the maximum size of any one file is 10MB, but your Jira admin can change this limit.

Capture and attach screenshots

You can capture a screenshot and drop or paste it directly onto an issue.

  1. Capture a screenshot
  2. Drop or paste the image onto the issue
  3. Enter a file name
  4. Select Upload

The screenshot feature only works with Windows or Mac client. If you use another operating system, you can attach a screenshot using the file attachment feature. For Linux users, please see our article for enabling this feature.

Last modified on Nov 4, 2019

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