How can we help you?
We have a number of help resources available. You can get your problem resolved faster by using the appropriate resource(s).
- I don't know how to do something
- Something isn't working
- I don't like the way something works
- Something else?
I don't know how to do something
Something isn't working
Check the Jira knowledge base at https://confluence.atlassian.com/display/JiraKB.
Search the Atlassian Community.
- Raise a support request*.
If you've identified a bug but don't need further assistance, raise a bug report.
I don't like the way something works
Raise a suggestion*.
If you need help with something else, raise a support request*.
* Include as much information as possible to help our support team resolve your issue faster.
About our help resources
For information on our general support policies, including support availability, SLAs, bugfixes, and more, see Atlassian Support Offerings. Note, you'll find anything security-related at Security @ Atlassian.
Atlassian Community is our official application forum. Atlassian staff and Atlassian users contribute questions and answers to this site.
You may be able to find an answer immediately on the Atlassian Community, instead of having to raise a support request. This is also your best avenue for help if:
- you are using an unsupported Jira instance or an unsupported Jira platform,
- you are trying to perform an unsupported operation, or
- you are developing an add-on for Jira Core.
Jira knowledge base
If there are known issues with a version after it has been released, the problems will be documented as articles in our knowledge base.
Atlassian issue tracker
Our official issue tracker records our backlog of bugs, suggestions, and other changes. This is open for the public to see. If you log in with your Atlassian account, you will be able to create issues, comment on issues, vote on issues, watch issues, and more.
Before you create an issue, search the existing issues to see if a similar issue has already been created.