500 CacheException error thrown during upgrade/restore of Jira server

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible


Problem

500 error is shown with a stack trace referencing cache issues with errors similar to the following appearing in the atlassian-jira.log

Exception thrown during upgrade: java.lang.NullPointerException
com.atlassian.cache.CacheException: java.lang.NullPointerException
	at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:62)
	at com.atlassian.jira.project.CachingProjectManager.getProjectObj(CachingProjectManager.java:78)
	at com.atlassian.jira.issue.IssueImpl.getProjectObject(IssueImpl.java:332)
	at com.atlassian.jira.issue.IssueImpl.initializeKey(IssueImpl.java:1177)
	at com.atlassian.jira.issue.IssueImpl.(IssueImpl.java:175)
	at com.atlassian.jira.issue.DefaultIssueFactory.getIssue(DefaultIssueFactory.java:65)
	at com.atlassian.jira.issue.util.IssueGVsIssueIterable$1.transform(IssueGVsIssueIterable.java:31)
	at com.atlassian.jira.issue.util.IssueGVsIssueIterable$1.transform(IssueGVsIssueIterable.java:28)
	at com.atlassian.jira.issue.util.AbstractTransformIssueIterator.nextIssue(AbstractTransformIssueIterator.java:16)
	at com.atlassian.jira.issue.util.AbstractTransformIssueIterator.next(AbstractTransformIssueIterator.java:20)
	at com.atlassian.jira.issue.util.AbstractTransformIssueIterator.next(AbstractTransformIssueIterator.java:8)
	at com.atlassian.jira.util.collect.CollectionUtil.foreach(CollectionUtil.java:39)
	at com.atlassian.jira.issue.util.IssueGVsIssueIterable.foreach(IssueGVsIssueIterable.java:28)
	at com.atlassian.jira.issue.index.DefaultIssueIndexer.perform(DefaultIssueIndexer.java:282)
	at com.atlassian.jira.issue.index.DefaultIssueIndexer.reindexIssues(DefaultIssueIndexer.java:162)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:541)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:517)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:500)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:391)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndex(DefaultIndexManager.java:466)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.NullPointerException
	at com.atlassian.jira.util.Named$1.compare(Named.java:14)
	at com.atlassian.jira.util.Named$1.compare(Named.java:11)
	at java.util.TimSort.countRunAndMakeAscending(TimSort.java:351)
	at java.util.TimSort.sort(TimSort.java:216)
	at java.util.Arrays.sort(Arrays.java:1512)
	at java.util.stream.SortedOps$SizedRefSortingSink.end(SortedOps.java:348)
	at java.util.stream.Sink$ChainedReference.end(Sink.java:258)
	at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:513)
	at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:502)
Caused by: java.lang.NullPointerException
	at com.atlassian.jira.util.Named$1.compare(Named.java:14) [jira-api-7.0.4.jar:?]
	at com.atlassian.jira.util.Named$1.compare(Named.java:11) [jira-api-7.0.4.jar:?]
	at java.util.TimSort.countRunAndMakeAscending(TimSort.java:351) [?:1.8.0_20]
	at java.util.TimSort.sort(TimSort.java:216) [?:1.8.0_20]
	at java.util.Arrays.sort(Arrays.java:1512) [?:1.8.0_20]
	at java.util.stream.SortedOps$SizedRefSortingSink.end(SortedOps.java:346) [?:1.8.0_20]
	at java.util.stream.Sink$ChainedReference.end(Sink.java:258) [?:1.8.0_20]
	at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:513) [?:1.8.0_20]
	at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:502) [?:1.8.0_20]
	at java.util.stream.ForEachOps$ForEachOp.evaluateSequential(ForEachOps.java:150) [?:1.8.0_20]
	at java.util.stream.ForEachOps$ForEachOp$OfRef.evaluateSequential(ForEachOps.java:173) [?:1.8.0_20]
	at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234) [?:1.8.0_20]
	at java.util.stream.ReferencePipeline.forEach(ReferencePipeline.java:418) [?:1.8.0_20]
	at com.atlassian.jira.project.ProjectCache.refreshCategoryProjectMappings(ProjectCache.java:199) [ProjectCache.class:?]
	at com.atlassian.jira.project.ProjectCache.init(ProjectCache.java:91) [ProjectCache.class:?]
	at com.atlassian.jira.project.ProjectCache.<init>(ProjectCache.java:78) [ProjectCache.class:?]
	at com.atlassian.jira.project.CachingProjectManager$ProjectCacheSupplier.get(CachingProjectManager.java:274) [CachingProjectManager$ProjectCacheSupplier.class:?]

Diagnosis

This can occur when:

  • Performing a JIRA upgrade or restoration
  • A project is recently deleted

Diagnostic Steps

Run the SQL query below to verify if there are references to non-existent projects:


select * from nodeassociation where source_node_entity = 'Project' and source_node_id not in (select id from project);

Cause

There are some non-existent project IDs in the nodeassocation table.

Resolution

Always back up your data before performing any modifications to the database. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.


To fix this, stop your JIRA instance and execute the delete SQL query below to remove the entries:

delete from nodeassociation where source_node_entity = 'Project' and source_node_id not in (select id from project);


If you encounter this, please make a comment on the relating bug report:

JRASERVER-70651 - Getting issue details... STATUS

Last modified on Jan 5, 2023

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