A fatal error has been detected by the Java Runtime Environment

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.


JIRA unable to start up due to this error :

The following appears in the XXXXXXXXXXX.log

INFORMATION: Starting Servlet Engine: Apache Tomcat/7.0.55
# A fatal error has been detected by the Java Runtime Environment:
#  SIGSEGV (0xb) at pc=0x00007f673a330b4b, pid=9925, tid=140081016010496
# JRE version: Java(TM) SE Runtime Environment (8.0_51-b16) (build 1.8.0_51-b16)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.51-b03 mixed mode linux-amd64 compressed oops)
# Problematic frame:
# V  [libjvm.so+0x7bab4b]  Klass::external_name() const+0x1b
# Failed to write core dump. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again
# An error report file with more information is saved as:
# /opt/atlassian/jira/bin/hs_err_pid9925.log
# If you would like to submit a bug report, please visit:
#   http://bugreport.java.com/bugreport/crash.jsp



  • VM host on the server
  • JIRA is running on a debian virtual machine running with KVM on the VM host


Not enough memory is allocated to the VM Host


Increase the memory ( 8GB to 16GB ) to the machine and the restart all VMs

Last modified on Mar 30, 2016

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