A3 BAD Request is throttled. Suggested Backoff Time when using JIRA with Office365

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Symptoms

The following appears in the atlassian-jira.log:

2018-08-26 06:02:15,538 Caesium-1-3 ERROR anonymous    XXX Mail Handler [c.a.mail.incoming.mailfetcherservice] XXX Mail Handler[10001]: Messaging Exception in service 'com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl' when getting mail: A3 BAD Request is throttled. Suggested Backoff Time: 165839 milliseconds
javax.mail.MessagingException: A3 BAD Request is throttled. Suggested Backoff Time: 165839 milliseconds;
  nested exception is:
        com.sun.mail.iap.BadCommandException: A3 BAD Request is throttled. Suggested Backoff Time: 165839 milliseconds
        at com.sun.mail.imap.IMAPFolder.logoutAndThrow(IMAPFolder.java:1178)
        at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:1085)
        at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:999)
        at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:225)
        at com.atlassian.jira.service.services.mail.MailFetcherService.processMessages(MailFetcherService.java:404)
        at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:396)
        at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229)
        at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:68)
        at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62)
        at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
        at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
        at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
        at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
        at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
        at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
        at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
        at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
        at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
        at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
        at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
        at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
        at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
        at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
        at java.lang.Thread.run(Thread.java:748)
Caused by: com.sun.mail.iap.BadCommandException: A3 BAD Request is throttled. Suggested Backoff Time: 165839 milliseconds
        at com.sun.mail.iap.Protocol.handleResult(Protocol.java:399)
        at com.sun.mail.imap.protocol.IMAPProtocol.select(IMAPProtocol.java:1245)
        at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:1056)
        ... 22 more

Diagnosis

  • Using Office365 as Incoming Mail Server.

Cause

Office365 Exchange Online Throttling and Limits is not allowing JIRA to read emails from the Email Inbox; 

Resolution

Get in touch with Office365 support to fine tune the Throttling and Limits on Exchange Server.


Last modified on Aug 27, 2018

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