Accessing JIRA Agile boards in IE throws "Exception: Unable to get value of the property 'getItem': object is null or undefined" or "Exception: Unable to get property 'renderAllSprints' of undefined or null reference"
Problem
When try accessing JIRA Agile boards, the following exception is thrown.
Exception: Unable to get value of the property 'getItem': object is null or undefined
As shown below
or throw the following error:
Exception: Unable to get property 'renderAllSprints' of undefined or null reference
Diagnosis
- Verify if this is the client-browser problem by testing across all other user which is using Internet Explorer. Other user should not face this issue.
- Check if the enable DOM storage option in IE is not enabled
Cause
This could happen due to the enable DOM storage option in IE is not being enabled.
Resolution
Check if the enable DOM storage option in your IE browser is set to enabled or not. It should be set to enabled. Please try to enable it and see if that works. Select Extras -> Internet Options -> Advanced Tab -> Go to Security -> check Enable DOM-Storage
Last modified on Feb 26, 2016
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