Accessing Project Permissions page throws Error with "com.atlassian.soy.renderer.SoyException"

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

When trying to access JIRA permission scheme page like <JIRA Base URL>/secure/admin/ViewPermissionSchemes.jspa

An error will appear on the web page with error below

Technical details
Log's referral number: <some string>
Cause
Referer URL: http://localhost/secure/admin/ViewIssueTypes.jspa
com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: jira.webresources:view-permission-schemes
com.atlassian.soy.renderer.SoyException: Unable to compile Soy templates at: jira.webresources:view-permission-schemes
	at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:135) [?:?]
	at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45) [?:?]
	at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:39) [?:?]
	at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:33) [?:?]
	at com.atlassian.jira.web.tags.SoyTemplateTag.doEndTag(SoyTemplateTag.java:99) [classes/:?]
	at jsp.secure.admin.views.permissions.viewschemes_jsp._jspx_meth_ww_005fsoy_005f0(viewschemes_jsp.java:565) [classes/:?]
	at jsp.secure.admin.views.permissions.viewschemes_jsp._jspService(viewschemes_jsp.java:194) [classes/:?]
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) [jasper.jar:8.0.32]
	...

Diagnosis

Check whether the plugin the SOY plugin is enabled by following the steps below:

  1. Navigate to Administration > Add-ons > Manage Add-ons.
  2. Change the category to "All Add-ons"
  3. Search for SOY.

Cause

The plugin below is disabled:

Soy Function Plugin
Version: 1.0
Vendor: Atlassian
Add-on key: com.atlassian.jira.plugin.system.soyfunction

Resolution

Enable the Plugin back and check for effect.

Last modified on Jun 13, 2018

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