Add a child issue button missing from within the Epic view even if Issue Hierarchy is correct

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

While on the Epic detail screen, the 'Add a child' button is not present even though the issue type hierarchy is correct. Hence, only the button 'Create Subtask' is available in the Epic issue view. This article describes the root cause of this behavior and the solution for this scenario.

Environment

Jira Cloud

Diagnosis

  • If we check the Issue Hierarchy in the Jira System settings, it is correct in terms of Epic issue type at level 1 and even if there is another custom issue type at level 2.

  • Currently, By default, only Epics has the option to add the standard issues under them through the 'Add a child issue' button.
  • For other custom issue types including Initiatives above the Epic level, the users may have to update the Parent Link field on the child issues with the parent issue in order to add them as child issues.

Cause

The root cause, in this case, is a workflow property jira.permission.createclone.denied being used in the workflow status. When using the workflow property jira.permission.createclone.denied at a specific status in Jira Software, it disables the creation of Child Issues at Epics.

Solution

The solution is to remove the property key and value on the Epic issue type workflow to resolve this issue which will enable the Add a child issue button in the Epic issue view.

Last modified on Mar 26, 2024

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