Add a Custom Field to Transition Screen
Create custom field and include it in a transition screen.
In a customer service workflow, the customer service agents will have to specify the Resolve Method on the resolve issue transition. In this case, a custom field name "Resolve Method" has to be created and included in the resolution screen.
Create A Custom Field and Add it into a Transition Screen
- Log in with JIRA Administrator global permission.
- Go to Custom Fields page by: Cog Icon > Issues > Find Custom Fields under Fields category at the left.
- Click at Add Custom Field and Select a Field Types. In this case we use Select List (Single Choice) and then add the options to be selected by users.
After you clicked Create it will bring you to a page where all the existing screens are listed.
- Add the custom field that you just created to the an existing screen then update the changes. If you would like to create a new screen for your transition, please find the details step in Defining a Screen.
Follow the steps in mapping a screen to workflow transition to map the screen to the workflow's Resolve Issue Transition.
Learn how to make the custom field required in the workflow transition at this page : How to make JIRA Fields required in a Workflow Transition.
You might want to check out a more lively simulation of the configuration steps explained above in Atlassian University: