Add Restricted Comments on Jira

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

While managing Jira projects, there are cases where you'll need to keep conversations or comments private between certain groups or roles.

When compartmentalization of a comment is needed, it's possible to select pre-determined access restrictions based on groups and roles by clicking on the padlock icon on a comment field:


  • The user is unable to see the Group, in which to restrict a comment even though they are added to the group.
  • The user is unable to see a specific Group to restrict a comment. 
  • The user is unable to see a specific Project role to restrict a comment


  • Check under Jira Settings > System > General Configuration for "Comment visibility" and make sure it's set to "
  • Ensure that the affected user is a member of the Group, for the group to be visible and selectable for the user to restrict a comment.
  • Ensure that the user is also granted the correct role of that Project to see the project roles available to restrict a comment. You can use the information in Assign users to groups, project roles, and applications to change the project role of the user 

Last modified on Feb 14, 2024

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