Add Restricted Comments on Jira

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.

In managing projects, there comes a time, where you'll need to keep conversations or comments private between certain groups or roles. on JIRA Software & Core, you can be able to add the restrictive comment to do such by clicking on the padlock icon on a comment field.


  • User is unable to see the Group, in which to restrict a comment even though they are added to the group.
  • User is unable to see a specific Group to restrict a comment. 
  • User is unable to see a specific Project role to restrict a comment


  • Check under JIRA Settings > System > General Configuration for "Comment visibility" make sure it's set to "
  • Ensure that the user exist as a member of the Group, for the group to be visible and selectable for the user to restrict a comment.
  • Ensure that the user is also added in the Project role of that Project to see the project roles available to restrict a comment.

Last modified on Jun 13, 2022

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