Agent is unable to access projects on Mobile Application


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Purpose

JSM Agent having all the required permissions is able to access projects on the web application but while accessing the same projects in the mobile application receives the below error -

"Contact your admin for permission to view this project."

Environment

Jira Service Management Cloud

Solution

  1. Delete the application completely from the mobile device.
  2. Reinstall the application to start fresh.
  3. The user should be able to access projects now.

Reference: Jira mobile apps

Other Notes

Some other related known issues with Jira mobile apps:

If you need further assistance, please reach out to Atlassian Support

Last modified on Nov 15, 2023

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