Agent is unable to access projects on Mobile Application
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Purpose
JSM Agent having all the required permissions is able to access projects on the web application but while accessing the same projects in the mobile application receives the below error -
"Contact your admin for permission to view this project."
Environment
Jira Service Management Cloud
Solution
- Delete the application completely from the mobile device.
- Reinstall the application to start fresh.
- The user should be able to access projects now.
Reference: Jira mobile apps
Other Notes
Some other related known issues with Jira mobile apps:
- Forms (ProForma) not available in the Jira mobile app
- As a customer, I want to use the Customer Portal on a native mobile app
- When logging in Jira from the mobile app the session does not expire
If you need further assistance, please reach out to Atlassian Support