Agile throws the error "Uncaught Error: Error calling method on NPObject"

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Symptoms

The following appears in the atlassian-jira.log and in the error screen in Agile:

Exception: Uncaught Error: Error calling method on NPObject.
Resource: http://gl2sv4:8080/secure/RapidBoard.jspa?rapidView=3
Line: 0

Cause

There is an incompatible Add-On in the browser (usually Google Chrome).

Resolution

Enter the browser in the Incognito Mode and confirm that the problem no longer occurs. After this, start disabling your Add-Ons to find which one is causing the error.

Last modified on Feb 19, 2016

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