All Jira Service Management knowledge base articles
- Unable to add/edit Asset post functions in Jira workflows
- Updating a value from a non-required Assets object attribute shows "At least one value must be set"
- How to add group members as request participants
- Creating and linking an Asset (formerly Insight) object using Automation for Jira via REST API
- Notifications showing incorrect sender name
- Incidents (beta) nav bar missing for some Jira Service Management users
- How can I use the voting feature in the Jira Service Management Customer Portal with a shared group
- How to manage filters for Jira Service Management boards
- How to add an attachment to a Jira Service Management ticket using the REST APIs
- How to hide customer share requests with groups feature from Customer permissions page
- Problem: Assets Discovery Fails to Upload to Jira Service Management Cloud
- Email requests fail with Unable to retrieve sender address error message
- Error "This form contains a hidden field that does not have a valid default value configured" when raising a new request from the customer portal
- Export Forms spreadsheets in Jira Cloud
- How to get the list of knowledge spaces linked to each JSM project from the Jira database
- How to access the internal Customer notifications logs through Legacy automation
- How to create customer request via API with Forms and Assets object fields
- Copying Automation Rules
- Automation for 3 Strike Rule
- Closed tickets showing in "Open requests" list in portal requests
- Automatically add Slack channel information to custom fields in Jira when using JSM Chat.
- How to disable basic authentication on Jira Service Management customer portal
- Jira Service Management Login-Free portal not working
- How Jira selects user to assign tickets when Automation is configured to "Balanced workload assigning"
- Assets (formerly Insight): The Instance object has the Id on the Name attribute
- How to restrict changes on Approvers field in agent view
- Unable to install add-on on sandbox site.
- JQL search using SLA field fails with "You must have a licensed service project to run JQL queries on SLAs"
- Form's Data Connection FAQ
- In Asset nothing is imported for devices in Azure Managed Device .
- Failure to connect to Office365 mail box due to AADSTS700003: Device object was not found in the tenant
- Jira cannot create agent channel when setting up JSM Chat/Assist
- Global Automation error: Jira was slow to respond, because the JQL query returned too many issues
- The information shown on the Portal page doesn't match what's set up in the Portal settings under Project settings
- 'Failed to load' error when uploading attachment through JSM Form
- How to auto-fill Organizations field when raising request through JSM Widget
- Not able to create ticket in service project through Email due to issue field error in email logs
- How to understand SLA reports calculation
- The Comment restriction by project Roles is unavailable in Jira Service Management Tickets
- Error when deleting Assets status: We couldn’t delete your status type
- Error when adding a comment to a request through the JSM Portal
- Jira Service Management Virtual Agent displays message when attachment is sent without text
- How to send customers a notification with the most recent attachment using automation
- No access to site because it has reached its license limit
- Differences between the Service Desk Customers in the 'People' tab and in the 'Customers' section
- Import Section of Asset schema (icon keeps spinning)
- Global Mail Settings redirect to HTTP Status 405 – Method Not Allowed
- The "Approval Required" customer notification is using an old field name
- Setting OpsGenie Alert Priority via a Jira custom field
- Jira Service Management creates duplicate tickets for each message sent to the connected email account
- How to replace a long hardcoded IF-ELSE structure with compact/smart approach in Automation
- Incoming emails creating tickets with an empty description
- How to prevent groups from being shown on the Jira Service Management portal under the Requests menu
- Can't change Customer Request Type while creating a new issue using Automation for Jira
- Permission needed for CSV bulk import without giving Org admin permissions to users
- Duplicate Ticket Creation in Jira Service Management due to Microsoft's Advanced Threat Protection (ATP) in Dynamic Delivery mode
- How to display elapsed time instead of remaining time for SLAs
- Jira Service Management - Troubleshooting why the JSM Mail Handler stopped processing new incoming emails
- How to get the AccountID for Customer Accounts in JSM
- How to Append Objects to an Assets Object Attribute using Automation
- What is the difference between the Jira Slack integration and Jira Service Management's Chat?
- "Error: please try refreshing the tab. If the issue persists, please contact support." when accessing Assist in Teams
- Fixing "You don't have permission to access this service project" error for JSM incoming email
- Understanding Opsgenie Account Deactivation Notifications
- Assets in JIRA Service Management Cloud Knowledge Base
- Asset Import Failure - Error: At least one value must be set. [Object (Label: xxxxxxxxxxx, Id: Unknown)].
- How to update the existing objects using the CSV import in Assets
- Automation action returning Internal Server Error when editing Assets custom field
- Workaround for using smart value functions with Assets data in Automations
- Automation rule fails to create issue due to an Assets custom field validation error
- How to create multiple sub-tasks based on a multi-select Assets custom field using Automation
- How to use confluence attachments in Jira Automation
- Automation to update External asset platform field in a Jira issue based on a user picker field
- How to import multiple values on a new line in an Assets object attribute of type TextArea using JSON
- Rate Limiting Errors With Assets External Imports
- "Something's gone wrong" error when viewing objects in an object type
- How to copy from/to Asset field value to/from Jira text custom field using automation for Assets
- Asset import fails with Error "rlabs.insight.i18n.constraint.violation.ObjectAttributeValueBean.MinOne.value"
- How to Automate reports on Assets using Object Attributes as expiring values using Automation for Assets
- How to Automate Logging of Asset Value Changes External to Assets
- How to bulk clone Assets objects to a different object type or schema using Automation
- How to bulk update Assets "select" type attribute values in Assets
- Assets do not appear in Issue View after importing issues
- What happens in Assets when an Atlassian account linked to an Object is deactivated or deleted
- How to lookup Objects on an Assets Objects field using values from a Select List (multiple choices) field in Automation
- How to automatically increment Assets Integer attribute using Automation for Assets
- How to sum up attributes value of multiple assets in an objects custom field and update it to another Jira field using Automation
- How to use list functions (like size, average) on Assets object attributes in Automation
- How to import Jira User Attributes to Assets via CSV with either Atlassian Account or Customer IDs
- How to import multiple object types in a single import configuration in Assets
- Find the previous attribute values when using "Object Updated" trigger in an automation rule
- How to create Assets objects via REST API based on different attribute type
- How to update user type attribute of an Asset objects using Automation after Import
- How to copy values between Assets object field and multi-select custom field using Automation
- How to set the 'Affected Services' field from referenced services on an Assets object attribute via automation for Assets
- How to schedule Assets import using Automation for Assets
- How to filter Assets object within a issue based on other object custom field storing multiple objects
- How to copy or add list of Assets object to a reference Assets object attribute using Automation in Assets
- How to append list of objects to a reference Assets object attribute using Automation
- How to send a webhook from an automation rule using Assets object data
- How to upload avatars on Assets objects using REST API
- How to auto-populate the Assets object field based on the "Reporter" field of the ticket using automation
- Filter Issue Scope(AQL) for Assets object custom field not working correctly with the "OR" operator in Assets
- Exporting Assets objects fails with error "Something went wrong. Contact administrator" in Assets
- How to upload CSV import file which has failed with 'Invalid file' error in Assets
- Workaround to import Created and Updated values of Asset objects
- How to bulk update Assets Object custom fields via External System Import
- A4J (Automation for Jira) rule does not assign any values to the Asset object custom field when triggered by the schedule
- How to import Assets object types with attributes referencing existing objects
- Error "Could not fetch Assets objects" in Assets object custom field
- How to auto populate attributes into Assets custom field using Automation
- How to update Asset object attribute using automation with values from associated Jira issue
- Workarounds to automatically link the Asset object to Jira issues
- How to update object status to expired using automation in Assets
- How to update object attribute values using automation in JSM Assets
- How to auto-populate approvers from Asset objects attributes using automation in Assets
- How to edit Quantity attribute of Assets Objects using automation for Assets
- Not able to load object specific components in automation rule: "Error loading component"
- Blank space in email sent via Jira Automation while using tables in issue description
- Whenever we are entering the number in the number field automatically comma is added
- JSM Form load time is slow
- A Customer Notification was sent from an internal comment added to a JSM ticket
- GET requesttype JSM REST operation doesn't fetch hidden request types.
- The JSM Mail Handler fails to be configured successfully when using Microsoft Graph API
- The JSM Mail Handler indefinitely creates duplicate tickets from the same incoming email when using Microsoft Graph API
- How to send a notification to customers when they reply to a CLOSED issue in Jira Service Management
- Understanding why an SLA is paused in a Jira Service Management ticket
- Jira service project comment added by reporter showing to be added by another user
- Jira cannot create an issue from email if specific users in CC field
- Restrict Transition Options for Issues in On Hold and Pending with Requester Status
- Insight Discovery: Using correct key for SFTP_RSA Export type
- Maximum search query limit reached when you link multiple knowledge base spaces
- Using Forms Regex validation
- Update holidays of all JSM project's calendars via Rest API
- SLA does not populate when Priority Name is Numeric
- Manually formatting WebResponse to JSON in Automation
- Send JSM Forms information with automation - Send email action
- Unknown organisation showing in User management
- Workaround to make RCA field as mandatory for P1 and P2 issues
- Duplicate SLAs in Jira Site Causing Automation Error
- Having Organization Members Details from JSM Database after GDPR Change
- Some users are not appearing in any user picker field when raising a request from the Customer Portal
- Deleted comments in Jira tickets aren't being deleted in Slack when using Atlassian Assist/JSM Chat
- Difference between Average Age Chart gadget in Jira Server and Cloud
- User presented with an error (A value with ID '10024' does not exist for the field 'project') while accessing Dashboard or Filter
- Unable to add Assets object attribute due to "Name has to be unique" error
- How to disable access to the customer portal signup page when the public signup is not enabled in Jira Service Management?
- Jira Service Management Incoming mails encounter the error getting sender domain from message 0. Error: java.lang.NullPointerException
- Unable to route the call to certain countries while using incoming call integration with Twilio
- Assets CSV Import fails if attribute with type user is imported
- Incoming Call Integration is not able to route calls to more than one number
- Automation rule posts private comments instead of public comments
- Atlassian Assist not auto-generating tickets when adding :ticket: emoji to Slack messages
- Jira Service Management not rejecting or filtering automatic reply emails from certain users
- User with administrator permissions is unable to edit a custom field to add options under a Request Form in JIRA Service Management
- JSM not showing OpsGenie On-call schedules under project
- Error when importing a CSV File to Assets - "invalid_file"
- Using OR Statements in SLA Time Goals
- Jira Service Management customer portal details section appears blank for all issues
- Error when trying to create a Slack channel from an Incident
- Unable to remove Slack connection in JSM Incident Management tools
- Transition screen returns "Internal server error" when transitioning issue
- How to disassociate a project from an issue security scheme and delete the issue security scheme
- Everything we should know about customer organizations in Jira Service Management projects
- Restricting Knowledge Base articles to a group of customers
- Identifying which JSM mail handler created a request
- How to export portal only customers list from Jira Service Management
- "Couldn't send request" message when raising a ticket.
- Jira Service Management Slack connection doesn't work after Halp subscription ended
- Error message is seen when trying to access Queues in Jira Service Management
- How to configure Assets Discovery on non GUI Linux
- Request types that are hidden from portal are appearing in the portal
- Filter Subscription for JSM non-licensed users
- Emailed requests are not created with an error in the logs indicating that a custom field is not correctly filled in
- Cannot delete Objects due to Inbound references
- Troubleshooting slow SLA and Automation processing in Jira Service Management
- Approve and Decline buttons missing from Jira Service Management approvals notification
- SLA stop condition "Comment: For Customers" doesn't stop the SLA when an agent adds a public comment (JSM Server/DC)
- The JSM canned response button does not work on the first click and clears the comment field
- How to customize the Customer Satisfaction email in Jira Service Management
- ITSM Features available for JSM Company-managed and Team-managed projects
- Resend Invite Button is not displayed in the "Customer" section for some customers in Jira Service Management project
- Customer in portal receives an error indicating that they cannot create ticket on another user's behalf
- The customer satisfaction survey was submitted several times for the same request
- Understanding watchers and request participants
- Comment reactions option is missing in the Jira Service Management project settings
- Not able to transition ticket on the Portal - You can not make this transition
- The Jira or JSM mail handler fails to connect to the GMAIL server after some time when using Oauth 2.0
- Monitoring Jira Service Management email channels using REST API
- How to allow comments for a specific project role in JSM
- Jira features not working after upgrade rollback
- The Related Knowledge base articles panel shows a red exclamation mark without any error
- An unofficial way to monitor a JSM mail handler for errors - Adapted to Jira Data Center
- Email requests REJECTED due to Jira mail loop filter
- The error "You don't have access to view or create knowledge base article" is thrown in the "related knowledge page articles" panel
- Cannot disconnect custom email account in service project
- Process to remove and reconnect JSM Chat (Assist) to a Slack Workspace
- Share With button Differences and Behaviors on JSM Portal
- Full Reindex failing with Out Of Memory due to the size of cache net.sf.ehcache.store.chm.SelectableConcurrentHashMap
- How to remove DEMO customer accounts
- How to fix orphan sub-tasks
- Status not changing when comment is added to the ticket
- Time to first response SLA not stopping when an agent adds a comment to the ticket
- Add a conditional field to your project using Forms
- Users never invited to a restricted JSM project being listed within the customers page
- 'Required' field is not linked - Why is this pop-up error showing in a Jira form?
- Differences between Jira Core mail handler and JSM mail handler
- Jira Service Management common requests/issues
- Possible causes for the error message "Couldn't load. Refresh." in Knowledge Base
- Users unable to change the Language in Customer Portal
- Knowledge Base article viewed from the Customer portal have broken or missing images
- Jira is running slow when database locking in the tables AO_319474_QUEUE and AO_319474_MESSAGE
- Updating the Responder field with Automation
- Using the request-channel-type property on filters
- Identifying the number of Automations running in Jira
- How to ensure that Request participants do not lose access to a ticket once it is moved to a different type of project
- Unable to access Portal Customers list on site administration
- Understanding the default focus in the Create Issue screen
- Blank Columns in the Queue are not exported in CSV.
- How to disconnect a Channel from JSM Chat
- Changes in Confluence that affects viewing articles in the Customer portal
- Web panel servicedesk.portal.request.panels is not accessible.
- Automatically share a ticket with all reporter’s organizations
- All the Requests Types are spinning forever on the JSM customer portal
- Issue creation fails due to invalid custom field default value
- Jira Service Management mail handler creating empty comments
- Export Assets Object fields to Spreadsheets and Word
- Remove a Slack channel from the Chat configuration page in a Jira Service Management project
- Permission and access issues due to duplicate accounts
- Generic error message when trying to deactivate ITSM features
- Collaboration between Jira teams
- How to sync comments and copy attachments between linked issues
- How to update ticket status when customer adds a comment
- Error message "Invalid date format" for specific dates
- How to copy values between multiple choice fields via automation.
- Possible causes for not being able to submit a Request in Customer Portal
- Text formatting in the Customer portal
- Request created e-mail notifications of Issues created through Issue Collectors are not working in Jira Service Management
- How to use the Approval Completed trigger with workflows that have multiple approval steps?
- How to receive only email requests in Jira Service Management
- Incoming email status - CONDITION PENDING
- How to list all Knowledge Base articles on the portal
- Portal-only customer account management: Revoke access and Delete account consequences
- Using conditional logic with Forms
- Enable automatic accounts creation through email requests
- How to troubleshoot when customer satisfaction survey is not being sent in Jira Service Management Cloud
- Free Knowledge Base for annual licenses in Jira Service Management
- Comments from emails are added as internal on the customer portal
- Jira Service Management - Troubleshooting why a request cannot be opened from the Customer Portal
- How to list SLAs and conditions used with JSM projects
- To get the list of Jira Service Management portal-only customers from the database
- Getting the error "Snap! You can't view this page" when trying to configure Service Management project settings
- Insight scheduled tasks (eg: imports) not processing
- The Jira Service Management Mail Handler fails to create request from incoming email with the error "Please check the fields have been correctly filled in"
- 503 error message pop-up on JIRA indexing page after upgrade
- Jira Service Management functionalities are not available
- Webhook stops sending notification to MS Teams.
- The JSM Mail channel creates new tickets instead of adding comments to existing tickets
- Jira Service Management Automation rules fail with the ERROR status and a "red exclamation mark"
- Notification: "Jira Service Desk is now Jira Service Management" keeps displaying
- Why are customer notifications showing a different wording from what is configured in the project
- REST API to update security level in a Jira issue
- Jira Service Management project Queues and Customer page are showing as blank due to incompatible JSM version
- How to get a list of tickets excluding those with 0 elapsed time ?
- Changes to Portal name or Introduction text of a JSM project are not reflected on help center
- How to bulk recalculate missing SLAs
- Unable to delete empty Insight object scheme, Something went wrong, contact adminstrator
- SLA stop condition "Comment: For Customers" doesn't stop the SLA when an agent adds a public comment (JSM Cloud)
- Some approvers cannot approve a Jira Service Management request which is in an approval status
- The Request Type dropdown in "Edit Request Type" action in automation rules is missing some Request Types
- Duplicate Approve / Decline button and content in Approval email notification in Jira Service Management
- Some customers are not receiving the custom customer notification email templates in Jira Service Management
- How to disable the Insight Script Console
- Reply-to a notification is added as internal comment on a Service Management ticket if the user has Jira License
- How to disable Rich Text Editor (RTE) in Customer Portal in Jira Service Management 4.15.0+
- Custom JavaScript to enable web chat in Jira Service Desk Customer Portal pages
- The JSM Mail Handler creates new tickets instead of adding comments to existing tickets due to invalid field context configuration
- Issues are created with empty description/comment when processed by Jira Service Management email request
- Cannot remove hidden Assignee field from request types
- Options to disable bundled Insight plugin in Jira Service Management - Data Center
- How to create issues with Assets Custom Field using Jira Service Management API
- Mail Queue size growing when Office 365 mailbox is used
- SLA is not visible in customer portal in Jira Service Management
- The Jira Service Management request detail page freezes after a request is created when using Firefox or Safari
- Insight plugin becomes disabled after updating to Jira Data Center license
- Knowledge base articles cannot be displayed from the Customer Portal due to incorrect application link configuration
- Troubleshooting common issues related to knowledge base integration between Jira Service Management and Confluence
- Knowledge base preview is failing on the customer portal with a "Refused to frame 'site' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self'"." error in browser's console
- The error "We're having trouble communicating with the application" is thrown in the "related knowledge page articles" panel
- Users are required to log into Confluence to be able to view knowledge base articles from the Customer Portal
- The knowledge base search does not return any result from the Customer Portal for specific users only
- The knowledge base search does not return any result from the Customer Portal for any user
- The Knowledge base search bar is missing from the Service Management Customer Portal
- Unable to search knowledge base articles containing a colon character in the Service Management Customer Portal
- Knowledge Base articles fail to open in Jira Service Management with the error "The knowledge base article could not be found"
- Unable to upgrade Jira Service Management after upgrading Jira Software
- How to update the Approver via an Approval field using Jira Automation in team-managed projects
- Trying to display Insight Objects pops up error "Failed to retrieve references"
- Jira Service Management: How to disable the Wiki Renderer in the description field of the Customer Portal View
- How to view global KB usage in Jira Service Management
- Error when trying to configure a knowledge base in a Service Management project
- 500 error when trying to create a request from the Service Management Customer Portal
- How to send CSAT link to customer using custom notification via Automation when default Request Resolved customer notification disabled
- How to check the mail audit log outside of the Jira UI
- Emails sent by customers are "Rejected" by the JSM mail handler
- Webhooks are not sent from Jira Service Management Automation rules
- How to upgrade the embedded Jira Mobile plugin
- Encounter the error "403 - Forbidden error while loading this page. JIRA Service Desk is not licensed" while loading the customer portal
- Update License type for Jira instances that have both Jira Software and Jira Service Management
- How to modify the Jira Service Management announcement banner outside the user interface
- How to notify the creation of issues to users in Jira or Jira Service Management
- Creating new issues from the Customer Portal fails but issues are created anyway in Jira Service Management
- The knowledge base search does not work on the Service Management Help Center while it works on project specific portals
- Customer portal announcement failed to be updated
- Problems configuring Service Management Email Requests (mail handler) with a shared mailbox using Basic Authentication
- Jira Service Management Queues are missing, disappeared, or are empty
- Issue Transitions Performed by Unrelated User
- JSM project automation rule doesn't send any webhook
- Knowledge Base articles fail to open from the request form in Jira Service Management with the error "The Service Desk you are trying to view does not exist"
- Email requests from Jira Service Management are not processed
- Cannot create or open a specific issue type on the jira service management customer portal
- Deleting data from old Jira Service Desk versions (3.2 and below) to unblock the upgrade
- Locating WebHook URL in Service Management automation rules
- Customer Satisfaction rating page is empty/blank when opening it from the Request Resolved notification
- Customer tab in a Service Management (Service Desk) project is slow to load or spins indefinitely
- Jira Insight Discovery Knowledge Base
- How to find details of Assets Discovery Agent
- discoRemote.cmd commands are detected using Asset Discovery
- Insight/Assets Discovery step by step
- How to copy configuration files between Discovery Tool and Discovery Agents
- How to set Issue security level depending on an Assets object attribute
- How discovery Agents can export to Cloud instance
- Discovery Tool / Collector - Export to Cloud: Network troubleshooting guide
- How to install Discovery Agents unattended
- Insight Discovery: Using SFTP_RSA Export type requirements
- How Insight Discovery collect active NICs data
- Assets Discovery overview
- Failed to connect during to: Access is denied in Insight Discovery
- Could not find key file error message within Insight Discovery
- How Assets Discovery scans hypervisors
- How to split hosts based on Operating System - Insight Discovery
- Insight Discovery scans failed with "Method not found" exceptions
- How to update the next scan date/time of a Discovery Agent
- Insight Discovery tool scan fails with "Error loading AssetHistory"
- Insight Discovery not accessible or not scanning due to "Fatal error by loading credential list"
- How to setup multiple Insight Discovery imports on the same object structure
- Jira Insight Asset Management Knowledge Base
- How to identify source values with Assets imports
- Unable to create or edit any schema, object type or object-related data due to database exception which says the key already exists
- Assets - ongoing indexing / import processes on "Manage apps" page belonging to old cluster nodes
- Assets - LDAP Import - not all LDAP attributes can be listed in Datalocators field
- Assets - Azure import integration connection test fails with SSLHandshakeException
- Assets objects cannot be moved
- Getting "Something went wrong" error while accessing Assets object type or searching for objects
- Assets: Managing roles in Object Schema leads to error
- Troubleshooting common issues related to Assets CSV import
- Assets CSV import job does not import all assets from the file
- Assets objects and attributes not loading for an Object Type
- "Failed to update object" Unknown error while updating an Asset object
- How to prevent Jira Insight/Assets Discovery scans to time out when retrieving users and groups from Windows hosts
- Creating Asset object via REST API fails with error
- How to import data from an external database in Jira Assets / Insight
- How to hide Insight (or Assets) from the top bar menu
- How to restore Assets/Insight data
- How to update Asset object attribute using automation on Data Center
- How to add an attachment to an Insight Object using REST API
- Full GC event keep occurring during the last stage of Assets import
- Assets CF values in Jira issues hold an object, but issues are not showing in the Related Jira issue panel and Connected tickets tab when viewing the object
- Error, something went wrong. Contact administrator exception when viewing Insight Objects
- How to append an attribute value to the existing values using Insight Automation
- Migrate Assets (previously Insight) data from Datacenter/Server into Insight for JSM Cloud
- Roles tab in Assets schema or object type configuration is not loading
- How to link users from existing user objects in another schema using Insight Import
- How to create an Insight attribute with unique values and default Option
- How to copy Jira users from text attribute to user attribute using an Assets automation
- Assets - Update attribute value from a referenced object
- Cannot create Insight Report due to "attributeValueBean.id must not be null" error
- Insight ServiceNow integration imports does not import all the asset of each table at once.
- Some object's attachment not accessible due to NullPointerException: mimeType
- Many object types do not have the expected objects created after successful syncs from Insight Azure integration
- Create Jira issue Insight automation rule not working
- Behaviour of mail notifications in Insight
- How to import manager attribute from Active Directory
- Duplicated attribute values in Insight Objects with cardinality maximum 1
- How to import users or groups from specific OUs with Insight LDAP import
- How to append additional values to referenced (type object attribute) attributes when importing data in Insight
- How to manage inventory assigned to employees
- How to identify user attributes with Unknown value in Insight
- After upgrading JIRA Service Desk license, the Insight menu button disappears
- Insight - Setting up ServiceNow Import configuration results with error "Could not connect to service"
- Insight functionality not working and actions resulting with errors due to "Version can not be null" error
- Read-only Insight custom field not being updated
- Searching Insight Objects within Insight custom field is not filtering and matching Objects while typing
- Editing Insight object from the Object view results with a blank page
- How to consolidate all the Operating System Objects with the same name and correct reference
- Groovy script in Insight automation rules not executed due to not in whitelist, missing file or lack permission
- Exception - freetext-reindex java.lang.IllegalStateException: it.textValue must not be null
- All Groovy scripts stored in Insight suddenly stopped working with ClassCastException
- Receiving error "Something went wrong. Contact administrator" when attempting to access Insight menus in Jira
- Import completed but some object creation or updates didn't happen due to insufficient memory
- How to use a CSV file located in FTP Server to import data into Insight
- Insight - automatically delete Objects that are not created by Import tasks
- After upgrading Jira Service Management to version 4.15 and above, the Insight menu button disappears
- How to configure Insight custom fields as cascading select list
- How to filter for objects on Insight custom fields or object pickers with selected attributes
- Unable to access Insight Reports page with error "Failed to fetch report list"
- Unable to export object schema with objects due to duplicated object attribute values
- How to retrieve Insight object information from the database
- When deleting an Insight Schema or searching for objects, Insight leads to an error: Something went wrong. Contact administrator
- How to use Insight custom field to dynamically filter a Jira custom field
- Automatically show Insight referenced Object attribute values on Jira issue and based on selected Object
- How to restore deleted Insight object types or objects
- How to validate attributes with regular expressions
- How to install, uninstall, enable or disable Assets (Formerly Insight Assets Management) app in different Jira Service Management instance type and version
- Insight CSV importer not detecting all entries from a CSV file due to extra double quote(s)
- How to synchronize only a few objects across different Insight schemas
- Message "There's no Jira application link set" pops up and "Select Object schema" list is empty when configuring Insight Macro for Confluence
- Filtering on or searching for objects in Insight leads to Error: Something went wrong. Contact administrator
- Unable to import objects for object type X with id X due to null value encountered - Insight Schema import
- Assets - Track active and deleted users imported from user directory
- Insight widget not loading graph in Confluence
- "Something went wrong. Contact administrator" error pop-up is seen in many Jira pages after upgrading to JSM version above 4.15
- Special characters are garbled on CSV imported objects
- Cannot Delete Object Types on Insight Asset Management due to database constraint violation exception
- Insight - Create a parent-child hierarchy
- Example Groovy script to update Object Type attribute value
- Insight import throws "Error! Import data mapped to OTA Label is empty"
- Insight Object Schema page does not load in a Jira instance with the Surveys for Jira add-on
- Getting a "This driver is not configured for integrated authentication" error with database import configuration
- Jira Service Desk Hidden fields with present values not working with Insight Custom fields
- Unable to open Import configuration in Insight
- User with the "Object Schema Manager" role is not allowed to access the Import configuration in Insight Asset Management
- Groovy script cannot be executed due to "Method code too large" error
- Insight User Import synchronizes and maps inactive Jira user to User object
- Where are the Insight logs for Data Center installations
- Users receiving notifications from issues where they should not receive notifications due to the Insight application
- Opened and Request count is 0 (or requests are missing) in the Customers page
- CSV import of Jira issues with Insight custom field containing '-' or '(' or ')' failing
- Unable to create a new project due to duplicate status
- Jira Service Management installation or new project creation failed with error - cacheLoader returned null for key 'SD_REQTYPE'
- Knowledge base articles cannot be displayed in the Service Desk customer portal (error: "Refused to display" or "didn't send any data")
- XML restoration failed as Jira is unable to clean the cache directory
- The Approval notification is not sent when a Service Management Request is waiting for an approval
- Application Link not working when linking to Jira Service Management
- Customer notifications not sent from some Jira Service Management projects due to installed translation packs
- Jira Service Management Automation Rules not working
- Jira Service Management project queues page is slow
- Creating a Kanban board for a Jira Service Management project
- In which directory Service Management Customer account is created
- Allow Service Management To Process Forwarded Email
- Navigating to the customer portal redirects users to /servicedesk/customer/portal/0
- Adding invalid JQL in new service project queue will cause the Queue screen to show as Empty
- Enabling notifications for agents acting as customers
- Jira Service Management Customer notification rule is saving to the wrong rule
- Deadlocking in Jira Service Management when frequently updating the same issue
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15004
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15003
- Missing Default Priority Scheme causes Jira Service Management projects to fail to create
- Jira Service Management Upgrade Failed With Error "Failed to resolve plugin dependencies within OBR"
- Canned Responses Are No Longer Available
- Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-14994
- Remove non-required groups from Product Access
- Article effectiveness report does not populate 'Problems solved by articles'
- Service Management Agents will be treated as customers by Jira Service Management
- Service Management Email Request "Unexpected error while running action as user" Error
- Adding or removing values for the customer request channel field used in Jira Service Management
- Jira Service Management not fully functional after upgrading to 4.0.1 when using MS-SQL
- When granting permissions, the Service Management Customer Portal Access Permission is missing
- Jira Service Management Agents do not receive internal notifications
- 500 errors when trying to open the Email Requests page from the Jira Applications menu
- How SLA goals report vs SLA success rate report is calculated in Jira Service Management
- Jira Service Management issue sharing
- Troubleshooting Jira Service Management license issues
- Locating Jira Service Management's Knowledge Base search statistics through the database
- Blank page when accessing Automation in Jira Service Management project settings with NonUniqueResultException in the logs
- The Customer Satisfaction survey is not sent when a Service Management request is resolved
- Getting the error "Field does not belong to the Request Type." when clicking on "Edit fields" to edit a Service Management Request Type
- Canned Response button missing from the comment section
- Approve button taking to a page saying "Cannot find issue" when clicked from the Approval Customer Notification
- KB settings are broken when the server ID of the linked Confluence is changed
- Canned Responses icon not visible in comment section.
- How to allow non-access users to transition a Service Management request via email
- Issue Statuses with (No Category) are auto-generated by Jira Service Management
- Service Management Email Request fails to process some attachments
- Automation Rules in Jira Service Management will not execute when triggered by comments added by Jira Incoming Mail handler
- Revert SLA rendering improvement changes in Jira Service Management
- Error "Failed to send request to the knowledge base server."
- Viewing Jira Service Management Automation rules reveals missing modules
- Customer in request participant can't view their issue in My Request page
- Jira Service Management Automation page fails to render with HTTP 400 error
- Closed Access service projects, slow user picker search
- Replying to Emails in the Sent Folder Doesn't Add a Comment to the Created Request
- How to Change the Sender's Name of the Service Management Notifications
- How to identify the Project related to the Service Management displayed in the Customer Portal
- Jira Service Management shows 500 error on "Requests" page
- Attachment field is not appearing on Customer Portal when creating new requests or you can not add it on Request types
- Configuring mail channel for comments only
- 403 - Forbidden error when viewing attachments via portal
- Unable to update a Service Management Report Series
- We were unable to submit your request
- In Jira Service Management, Knowledge Base Articles have a red padlock for certain users and cannot be shared
- Project permissions update
- Unable to create IT Service Management type of project
- Service Management SLA is not Paused but Rather Restarted
- The error "We're having trouble communicating with the application" is thrown when trying to create a knowledge base article from a Jira Service Management ticket
- Making Jira Service Management Read Mails that are Already Read
- Comment visibility dropdown get displayed on comment field of SD issue
- Service Desk Agents are not able to add customers to an Organization
- How to disable the notification for requests shared to the organization
- Unable to send email notifications due to com.atlassian.cache.CacheException: java.lang.NullPointerException: Null keys are not supported
- After upgrading Service Management, seeing error "Customer notifications missing"
- Service Management footer shows 3.1.9 after upgrade to 3.1.10
- Service Management is stuck at loading after upgrade to version 3.3
- Automation page keeps loading
- How to add the 'Escalate this issue' link to a Service Management request
- Unable to search knowledge articles by using non-latin words in the Customer Portal or the agent view
- List of supported custom fields for request types in Jira Service Management customer portals
- Assignee options missing from SLA conditions
- How does the Service Management "Time to resolution" report work?
- Service Management project's navigation bar shows "Unable to render element due to an error" even though required upgrade tasks are fulfilled
- Configure custom URL for the Jira Service Management customer portal
- Unable to render element error in navigation bar after upgrading Jira Service Management
- Couldn't Create Service Management Project Due To An Unknown Error
- Standard permissions in Jira Service Management
- Using custom permission schemes
- Resolve permission scheme errors in Jira Service Management
- Attachment Links in the Customer Notification Emails sent from Service Management are not accessible
- SLA page is not loading
- Getting the message "This API is experimental" when using the Jira Service Management Rest API
- Missing Event in configuring SLA Automation Rule
- Missing or corrupted SLA data in Jira Service Management
- Cannot create Jira Service Management Automation Rules
- Jira Service Management stops creating tickets from incoming email
- Jira Service Management don't trigger notification in certain status
- Jira Service Management stops processing emails
- Failed to enable service management plugin with an error : "Cannot start plugin: com.atlassian.servicedesk"
- Unable to create new email channel due to connection duplication error
- How to calculate Average Time to Resolution SLA for Service Management
- Email requests are not creating issues in Service Management
- Error in installing Jira Service Management License.
- Not receiving e-mail request in Jira Service Management using Exchange
- Jira Service Management Queues return empty page
- Jira Throws an Unable to Compile Soy Templates Exception When Creating a Service Management Project
- Unable to set up Email Channel: Email is currently used by another Service Management project
- How to bulk create Jira Service Management Customers
- Unable to use ITIL issue types in Service Management project
- How to configure Jira Service Management to process old emails
- ServiceDesk, Existing Project Fails To Load, 500 error, RuntimeException
- Jira Service Management app fails to load on startup
- Service Management Notifications not sent on Resolved or Reopened Requests
- Automation didn't work using "Run as the user who triggered the rule" options
- User automatically added to Customer List even though Customer Portal configure as private
- How to set "keep me logged in" checkbox to disabled by default?
- Troubleshoot incoming mail in Jira Service Management
- How to Troubleshoot SLAs in Jira Service Management
- Not Able to Install or Uninstall Jira Service Management Addon
- Jira Service Management Cloud Knowledge Base
- How to add the form fields to the ticket create API
- Unable to subscribe to Slack channel after workspace migration
- Comments via emails are added as internal comments on the customer portal
- Broken icons in Jira Sandbox Environment
- Add Users from Asset attribute to request participants
- Issue created using Assist on Teams is created in Halp but not Jira Service Management if a custom field value exceeds 255 characters
- Why the JSM notification emails delivery status not stored on the domain exchange server when using custom domain email address?
- Automation: Set default Organizations and Request Participants in Service Desk request.
- How to copy issues using Team-managed fields to another project using Automation clone action.
- How to use Request type Field or Affected services field in Jira Gadget/Reporting
- How to set and get user properties in automation
- How to prevent Opsgenie comment on Jira Issue as part of Alert Action
- Export of Customer Satisfaction Rating and Comment via API
- How to log/notify admins when an issue is deleted using automation?
- Jira and Jira Service Management DMARC settings
- Multiple Slack workspaces listed in JSM Chat settings
- How to import new customer details in JSM
- How to enable Jira Push Notifications on Jira Mobile App (Android, iOS)
- Update Message or Description of the Alert automatically in Opsgenie when the same is updated on the Jira ticket
- Error uploading CSV file for Jira Service Management Assets import
- How to find Jira Cloud for Sheets subfields
- Email fields gets "no subfield found" when using Jira Cloud for Sheets
- Restrict access to issues based on a custom field value using Automation
- How to store a CSAT comment in a text type custom field using Automation
- Customers are unable to see issues in the "My Requests" tab in the Help Center
- Unable to select existing Project to Share settings when creating a new company managed project
- Data connection throws 498 HTTP response with error "Invalid JSON document"
- How to use Request type in Automation rules when Language Support is enabled for a Jira Service Management portal
- Queues in Jira service Management don't sort by certain fields.
- How to use transition names as an automation trigger
- How to create an 'Approval completed' notification through Automation
- Custom field not listed for 'Create issue with a request type' automation.
- Custom field permission errors with Jira Webhooks
- How to Modify your Workflow to allow issues to be reopened
- How to use Request types in Workflow Conditions
- Incorrect date/time format in exported issues
- Set 'Reporter' Field Value Based on Actual Reporter: Retrieving Email Addresses from Issue Description or Custom Fields through Email/API"
- Display recently executed list of automation against individual issue
- How to create generic table with ticket data in multiline text field using automation.
- Issues are not visible on the customer portal due to deleted request type
- How to update the list of linked issues into a multiline text custom field.
- Receiving an error - "We couldn't start your import. Make sure your file has a column with "Email" as the header" while importing customer details.
- How to redirect customers to raise requests only using the customer portal?
- Filter Results displays issues in Red colour.
- How to remove "Learn more about" section from customer portal
- Getting "Could not parse AmazonRds message content. It is expected to be JSON. Discarding!" error
- Error "Couldn't load. Refresh" when trying to change Knowledge base settings in service project
- Receiving error in JQL search : "The option 'XXX' for field 'XXXXX' does not exist"
- Displaying JSM customer details in the issue view.
- How to assign tickets to groups using automation
- JSM Email handler throws "Current user is not active" for some users
- Getting "Failed to Load" error when copying comments from one issue to another using Automation
- Unable to set "Assignee" field as Optional in field configuration
- Receiving an error while adding organisations in service projects
- How to copy a version from a project to another project
- Google ReCaptcha error when submitting new ticket from the customer portal.
- How-to find the correct Form ID to perform actions on a form associated to an issue.
- Email request connectivity log showing failed due to "Rate Limited" status and the details are "Could not retrieve access token for connection"
- Automatically sharing a new ticket with a specific Organization and add the reporter as a member of the Organization
- Forms: Using Automation to notify a user when a form has been submitted on an issue
- Application installation fails with error "We are unable to process your request as there is no default group in Jira cloud product access. Please review and create a default group for each product."
- Querying JSON data in Jira automation
- Limitation in retrieving select list field type values from Jira service management Forms via Automation
- Assist App message: Your Halp trial is over. We have notified your Halp Admin
- How to Pull long date(eg: February 20, 2023) from Summary of an issue using Jira Automation
- Identify requests created on behalf of reporter
- Resolution Field Not "Updated" When Closing Ticket
- Use additional data from the Affected Services field in automation rules
- JSM/Opsgenie: Filter alert based on the Responder team in opsgenie and create an issue in Jira Service Management.
- Sharing Jira filter with a user group via API fails with error "You do not have permission to share with Group"
- Incorrect display of issues in 'Done' Status on JSM Board
- Customer not added to the project are able to view the portal for the project with restricted access
- Project Queues in Jira Service management are empty and not showing any open tickets.
- Forms not adding to issue via automation
- How to create a customer ticket follow up process in Jira Service Management using Automation
- Link Request Participant field to multiple form fields
- Jira Service Management Access Granted to Trusted Users Without Default Groups assigned
- JSM/Opsgenie: Display opsgenie alert link on Jira Service Management issue that got created via Jira Service Management cloud integration
- How to parse issues' description using Automation?
- "We couldn't replace the workflow" error thrown while trying to change the issue type of change management request type
- How to use "Current issue vs Trigger Issue" for "Create or Edit Issue" action in the Jira automation
- How to escalate or internally assign a JIRA Service Management ticket to a non-agent licensed user in Jira Service Management
- How to find issues that have Confluence pages linked to them using JQL?
- Unable to update "Request type" using Automation rule, getting error "Field 'customfield_xxxxx' cannot be set. It is not on the appropriate screen, or unknown. (customfield_xxxxx)"
- How to manage Public Holidays in Opsgenie to avoid routing the Alerts
- How to set the Request type for Jira Service Management issues when importing from CSV
- How to automatically transition parent linked issue when all child linked issues in the same status using Automation
- Agents cannot add new customers to Jira Service Management projects.
- Email does not arrive at project email.
- Understanding How to Use "Application Access" Permissions in Jira Project
- Creating a Zoom meeting throws error: You've already added Zoom. Reload the page and try again.
- How to export jira issues to PDF files
- How to send notification when bad customer satisfaction received in Automation
- Alerts created via Zabbix integration shows Default API as the name of integration
- How to close Opsgenie alert when corresponding Incident issue is resolved or closed in JIRA Service Management
- Disable the invite user option from Jira App on Slack
- How to assign portal access to provisioned users/groups from AD?
- Custom user picker field used in Jira Form doesn't honor the filter
- How to Restrict Access to Queues in Jira
- Unable to get Affected Services value in Jira CSV export
- Forms : Display the Jira Form in users preferred language
- Forms: Automation to Change the Visibility of Jira Forms on Issue
- Jira issue search List View is not showing results
- Custom field values do not show up as options in Automations or cannot be searched via JQL
- Priorities under dropdown are not updating in issue view
- Add comments that match specific text to issues
- Users are unable to view/download attachments from email notification
- Agent is unable to access projects on Mobile Application
- How to input data within tables in forms?
- Automatically remove issue reporter from Watchers when moving issue
- Updating user's project role fails with error "Something went wrong. Try again"
- Automatically reassign issues of agents who are on vacation with user properties
- Opsgenie Zscaler Integration
- Jira Form fields are not visible or are displayed incorrectly on the customer portal
- How to make a column clickable in Jira queues
- Jira/OpsGenie: Getting 400 Bad Request Specify an issue type error in Opsgenie
- Automation : Copy custom field values between subtasks and parents
- Send Satisfaction Survey at any point of time
- Creating a data connection to use in Forms throws 404 errors
- Image attached to a page in Confluence space is not visible to customers in KB articles when added in the footer
- Customers not receiving email notification when changing internal comment to public comment
- Automatically reassign issues of agents who are on vacation
- Invalid format error thrown when adding Holiday Date to SLA Calendar in Jira Service Management
- How to allocate the 'Jira Service Management - Customer' role in bulk?
- CNAME records remain unverified even when correct values are added in the domain provider page
- Error while connecting Microsoft Teams to Service Project
- Jira automation to delete forms on an Issue
- JSM/OpsGenie: Getting 400 error on creation of Jira Service Management issues when an OpsGenie alert is created
- JSM/OpsGenie: Assign Jira issue to the user who acknowledged the alert
- How to setup on call in customer portal
- External Customers are able to add Internal Comments to tickets
- Using Cloud Storage to migrate attachments in Jira CSV import
- Unable to set the the issue type hierarchy of Epic issue type if created manually after a deletion
- How to use automation to recalculate SLA on a specific issue/ subset of issues?
- Proforma Migrator system user
- Select Approvers automatically based on a field value in Jira Forms
- Dynamic Alert fields for Parameter value in Opsgenie Actions
- Automatic issue creation from Slack is not working in JSM Chat
- How to export JQL filters to Google Sheets using Jira Cloud for Sheets for data analysis in Jira Service Management
- Unable to transition issues due to misconfigured User Property custom field
- Automatically set project creation date with project properties
- SLA's are being paused as soon as they have started.
- Acknowledge Opsgenie alert when Jira Service Management issue status updated to In progress
- How to add Jira ticket link in the description of Opsgenie alerts
- How to export a list of teams and the team members in Opsgenie
- Verifying if a URL name has been used when creating/renaming a Cloud s
- Adding new Slack Workspace for Incident Management results in "We couldn't connect the workspace" error message.
- Atlassian generated icons and avatars are removed when part of an email attachment
- Portal customer account profile card showing error
- How to disable customer notifications for a specific transition?
- Replying to email notifications from the automation rule to be added as comments to existing issues
- User cannot find the option to create company-managed project
- How to set up the "Comments" field as mandatory when changing fields such as Priority
- Jira ticket is not getting created from the outgoing automation rule set in JSM-Opsgenie integration
- Customer can't add comment in Customer Portal
- Add Organizations Button is not visible under Customer Section.
- How to change the issue key counter to a desired number
- Users added in CC are not getting added as request participants to the request
- Display the actual time or elapsed time of SLA's using Automation
- Add Affected Services on Opsgenie alert and update the same on the JSM ticket
- JSM/OpsGenie: Set the request type for Jira Service management issues when issue is created through an Opsgenie alert
- Creating an automated system to raise a support ticket in Jira Service Management whenever an automation rule encounters a failure
- JSM/OpsGenie: Move Jira Service Management issue to a certain status other than Done when corresponding OpsGenie alert is acknowledged or closed
- Unable to find Customer in the project customer section
- JSM/OpsGenie: Create an alert/Incident in OpsGenie when an incident is marked as Major in Jira Service Management
- JSM/OpsGenie: How to create Jira issues when receiving an incoming call
- Order for custom field contexts is cascading
- How to send a notification or transition the issue on the date specified in a custom field using automation.
- Emails to OpsGenie displays Chinese characters in alert description
- JSM/OpsGenie: How to disable OpsGenie responder alerts
- How to enable/disable Major Incident or check if this field is enabled using Jira automation.
- Jira Cloud email notification suppression list and why users don't receive email notification
- Display Jira issue status or any other field values on Opsgenie Alerts
- Create service request in Automation with hidden fields in the Request Form
- Why is the Portal name showing a different wording in the Customer notification from what is configured in the project
- Why are the Request type name, description, and field names showing a different wording from what is configured in the project
- Unable to search knowledge based article even though the article exists
- Add Customers button is not displayed for the agents
- Unable to link a form to change management
- How to add validator on forms via workflow or automation?
- How to limit the number of digits in a custom field
- How to add attachment in Jira Service Management portal request
- How to configure Default Approvers for Request Types?
- Email all Public/Internal comments to the reporter while closing the ticket.
- Problems when adding a new language in Language Support settings
- Receiving error "Please provide a valid value for field 'Approvers'" when trying to set a user as approver
- Automation rule failing with error -"Field name is not searchable, it is only sortable"
- User picker field was not updated by Automation despite status show Success
- Issue cannot be created in JIRA using the Create issue button without any validation errors
- Delete unwanted attachments from JSM requests using Automation
- How to troubleshoot common issues with SLAs?
- Resolution field is showing different value after the issue is transitioned or closed
- How to copy comments from the original issue to the cloned issue
- Email responses from customers are showing with "[if gte mso 9]" in issue comments
- Custom field description not visible while creating a new issue for Jira service project
- Troubleshooting why an internal Jira user did not receive a notification in Jira Cloud
- Some fields are missing on the issue view for a few tickets even with correct field and screen configuration
- Update Opsgenie alert priority when the issue priority in Jira is changed
- How to transition to the previous status of an issue using automation rules in Jira
- How to use regex to set validation for a number input on a form field
- Unable to filter tickets using Request Type field
- Jira/OpsGenie: Change OpsGenie notes to internal comments in Jira
- How to make a field required before closing the issue
- Add a group to Service desk Customer role in a team-managed JSM project
- Not able to view and configure Jira Service Management project settings as a site admin
- Unable to create Company Managed Projects for IT service management Templates
- Restrict Agents access based on Issue Type
- Automation: How to compare smart value with list of options in Advanced compare condition
- Unable to change the signature displayed on customer notifications
- Allow Customers to reopen issues only within X days from resolution
- Automation rule failing with the error 'You are currently not a member of the project role: Service Desk Team. (commentLevel)'
- The customer notification to be sent only to Requester and Request Participants when an Organization is added during issue creation
- Rolling SLA to track if an agent made a comment/update every X amount of time
- Show request types from all connected projects as an available option when creating a JSM Chat Request outside a Request Channel
- Jira Service Management customers are visible in the dropdown of the reporter field despite not having access to the project
- Unable to change Issue Security on an existing issue
- Attachments not viewable on Customer Portal
- Breach time not found in SLAs
- Emails are not processed into comments or new requests in a Jira Service Management project
- Opsgenie not available under the product switcher button at the JIRA navigation bar
- Jira Automation: 403 - Forbidden when opening email attachments sent to Customers
- How to allow customers to edit the Jira fields of their portal request using Forms
- Copying an existing notification scheme and associating it with a project
- Setup Issue security level to work with the Request participants on JSM issues using Automation
- How to disable comments on closed issues in Team Managed projects
- Error message in JSM incoming email logs: "Sorry, self-signup is disabled for this help center. You need to be invited first"
- Agents and customers are not able to raise requests in a JSM project via any channel "The default assignee does NOT have ASSIGNABLE permission OR Unassigned issues are turned off."
- How to create Confluence page automatically with Jira issue content once Jira issue created
- How to download email processing logs for JSM email handlers
- Measure Time to first response SLA for reopened issues in a JSM project
- How JSM customers with an Atlassian account can view Confluence pages without having a license.
- How to set up an Approval Stage for when a ticket is re-assigned
- Cloning issues with Issue Security Scheme levels via Automation
- Create linked issues with non required custom fields using automation
- How to add logo in customer invite email notification
- How to change 'Created' and 'Updated' fields location in new Jira Cloud issue view
- How to close Opsgenie alert when corresponding JSM issue is deleted
- How to create a filter to list requests from different projects
- How to revert a Custom Field value when edited by unauthorised users using automation
- JSM REST API call fails with error "The request type you are trying to view does not exist"
- How to send JSM form PDFs as an email attachment to specific users using automation
- Automation rule fails with "The rule actor for this rule is missing some required permissions" or "Ensure that the rule actor has permission (including issue security levels) to see issue and perform transitions"
- How to find smart value of SLA component of JSM issues
- How to add the sender of an external email as a request participant using automation
- Email request connectivity log showing failed due to "Rate Limited" status and the details are "Error during HTTP request"
- Unable to search for list of Jira Service Management customers in portal
- How to add/update/remove Request Participants using Automation for Jira
- No customer email notification received from Subtask in Jira Service Management project
- Send notification to previous Assignee when assignee changes on a Jira issue
- How to add Jira Service Management customers automatically to Organization based on reporter email domain
- How to change Forms / ProForma Due Date formats
- Troubleshooting bounce emails from bounce.atlassian.net
- How-to update Issue Security levels on new and existing issues
- How to simulate a delay/sleep function in the automation
- How to calculate the time spent on each status and total time on the issue
- Error displayed when trying to categorize KB articles
- Customer is not receiving invitation emails when invited to a Service Management project
- Automation: Issue inactivity follow ups and closure
- Automation: Bulk delete portal customers
- How to edit/rename labels in Jira issues
- Manually mapping discovery data: Data source column shows error "The data locator is required"
- In the automation, parallel execution of the branches (to main thread) can produce incorrect/unexpected outcome
- How to use JSM Customer's Organization information in Automation rules
- Error while inviting new users to cloud site "You've reached the maximum number of users for one of your products. To add this user, upgrade your plan."
- How to hide request type from customer portal for team-managed project
- How to get total time logged into an issue using Automation for Jira
- How to restrict Jira Service Management customer to comment once the ticket is closed
- Why DNS checker for setting up custom domain email address still "Unverified"
- Unable to add/find a field in Request Form under Request types setting
- SLA keeps counting for closed issues imported via CSV
- Getting "We couldn't create the new mail channel as there is a configuration issue with the request type assigned for the email requests" error while enabling Jira Service Management mail channel
- Jira Service Management customer receives wrong notification when the issue is closed/resolved
- Jira Service Management customers do not receive notifications after migration to Cloud
- Unable to see the Jira Service Management Organization in the customer portal under "Requests"
- Set up JSM mail handler to only allow comment on existing issues but prevent creating new issues from emails
- Known problems with viewing requests on the customer portal
- Jira Service Management project displays unwanted customers in customer section
- Unable to assign tickets to Jira Service Management agent with "Issue could not be updated" error
- Unable to add Organization due to missing "Share with" field while raising a request in customer portal
- Transition names don't appear when transitioning issues statuses
- How to prevent users from selecting previous or past date in date type custom field
- Jira Service Management customer cannot submit new tickets from the portal
- Replacing the system field "Description" in order to have a custom Description field with a default value in customer portal request forms
- Create service request action in Automation doesn't work and gets stuck in loading
- Disable portal automatic responses about status change on the customer portal under Activity
- Getting 403 error and “The value could not be saved” when setting Request Type
- How to export report data details using issue filters
- Opsgenie not receiving heartbeat emails due to case sensitivity
- Jira Cloud Automation is missing or getting 403 Forbidden error when trying to access Jira automation page
- Getting error "This project isn’t available" or infinite loading when accessing Jira Service Management project settings
- Jira still sends notification after removing recipients from "Issue Closed" event
- Short wait time when receiving Jira Cloud email notifications
- Users who log in with Azure AD SSO are getting the "The signed-in user XXXXXX is not assigned to a role for the application" error
- Unable to add or invite a Jira Service Management customer
- Getting "The user to run automation rules is misconfigured" error for Jira Service Management Legacy Automation default user
- Messages being reprocessed multiple times by Microsoft/Office 365 JSM mail handler
- How to automate roster based assignment using project automation
- How to create and link remote Jira issues using automation
- Opt in to receive notifications for Organizations
- Unable to invite JSM customers. Email processing from new customers also fail with error - "Signup is not currently available"
- Emails sent by customers are "Rejected" by Jira Service Management mail handler
- How to change Jira Service Management customer email address
- Selecting an automation template from the library results in an error
- Automation rule fails with "Error transitioning issue" even though transition completed successfully
- RFI for Jira Service Management
- Jira Service Management shows 500 error on Help center / customer portal
- Clear the resolution field when an issue is reopened in Jira Cloud
- Automatically set Customer Request Type When Issue is Moved or Created via Jira
- How to add Watchers or Request Participants during issue creation
- How to troubleshoot issues with request types
- Internal users showing duplicate on user picker fields
- JiraService Management > JQL for Initial Response completed() appears to be wrong
- How to set the Request Type when creating an issue using Jira REST API in Atlassian Cloud
- How to manage access to your Jira Service Management
- How to troubleshoot customer notifications in Jira Service Management Cloud
- Automating creation of Jira Service Management linked issues with other projects
- Replies to Jira Service Management tickets result in duplicate tickets
- SLAs in Jira Service Management are missing or disappear
- How to add an attachment to a Jira Service Management Cloud ticket using the REST APIs
- How to restrict customers access to specific projects only in Jira Service Management
- Jira Service Management queue is blank
- Limit Jira Service Management project visibility to customers on portal
- Jira Service Management agents license count seems to be incorrect
- How to Create Service Management Issues without an Email Body
- Unable to Transition Issue in Jira Service Management Queue
- Provide Service Management customer with helpful links via auto-comment
- Troubleshooting issues with service project user management
- How to Change the Name of a Service Management
- Jira Service Management - Error Something Has Gone Wrong With Your Request. If Symptoms Persist Contact Your System Administrator
- SLA Malfunctioning/Break Down in Jira Service Management
- Loading Automation and/or Customer notifications in Jira Service Management throws Internal Server Error
- Customers are unable to add participants to a Jira Service Management request
- Jira Service Management Issue Status Not Transitioning After Customer Updates via Email
- Jira Service Management Report Shows Spike At End
- Jira Service Management add-on hangs during installation
- Knowledge Base Shows Empty Content - Jira Service Management Self-Help
- Public signup setting is missing
- Requests are not visible in the Customer Portal due to empty Request Type in Jira Service Management
- User Automatically Become an Agent
- Missing option to enable Jira Service Management for existing project
- Customer Portal - My Requests does not show any issues.
- 500 Error Page shown when accessing Customer Portal
- SLA Metric Never Completes
- Issues with the Closed Requests tab in the Customer Portal
- How to solve Jira Service Management mail loops
- Respond to Customer and Internal Comment tabs missing from comment in Jira Service Management
- Unable to Revoke Agent Access from Service Management Agents
- How to fix This service project may not work as expected error
- Creating a Service Management fails with error: Time to resolution field is not a valid number
- Raise Request on Behalf of Customer Not Searching for Users.
- Jira Service Management Fails to Start with a Timeout error after its Installation
- Troubleshoot customer notifications in Jira Service Management projects
- Unexpected Failure Occurred when Creating a New Service Management
- FAQ: Jira Service Management 2.x
- Clean up extra Service Management data in the db
- Local user logins to Jira Service Management fail when Crowd SSO is enabled
- Service Management Customers will count towards jira-users license if "Default Group Memberships" is configured
- Disabling Forgotten your Password Jira Service Management Link
- Forgotten your Password Link Does not Appear on JIRA Service Desk Login Page
- Unable to add user to group error while creating a new Service Management
- Knowledge Base searches still use the old Application Link URL on the Customer Portal
- Upgrading to Jira Server Service Management 2.0 and moving to the version 2 pricing model
- Creating a New Service Management Project Does Nothing
- Convert Existing Issues to Service Management Requests
- Service Management fails to Load Queue with datetime Exception
- Jira Service Management How to articles
- How to import Assets object schema using REST API
- How to configure a Asset custom field to reference a Jira single list custom field ?
- How to edit the Owner of a Service
- How to get the total count of Objects in JSM Assets
- How to process email replies to closed requests as new requests
- Several WARN messages in Jira logs with: Cannot find status with id ... Please remove the unknown status from your time metric configuration
- Configuring Request types on the new configuration experience
- How to find the usage of SLA fields in Jira Service Manager
- How to find out how many Jira Service Management Customer Satisfaction Survey has been sent
- Using Issue Collector Feedback form in Service desk customer notifications
- How to set Request Type when creating an issue via REST API using /rest/api/2/issue endpoint
- How to Retrieve Internal or External Comment in Jira Service Management
- How to configure notifications for custom threshold before SLAs breach
- How to Export The Email From Jira Email Processor Plugin (JEPP)
- How to prevent customers who are added to a Jira Service Management project/portal from receiving an invitation email
- How to implement SLAs by company, organization, or client
- How to rename SLAs
- How to Globally Disable Creation of service projects
- How to configure notifications for breached SLAs in Jira Service Management
- Service Management failed to enable
- Not able to create issue via this Service Management error
- Service Management fails to enable due to Invalid BundleContext
Last modified on Nov 23, 2020
Powered by Confluence and Scroll Viewport.