Are Anonymous or Unlicensed Users Able To Use JIRA Service Desk?
JIRA Service Desk was initially designed for use as an internal user support tool. As such, users needed to be licensed and given full access to JIRA applications.
With JIRA Service Desk 2.0 and up, agent based pricing allows non-JIRA users to create service desk requests by email and the Customer Portal without counting towards your JIRA application licenses.
Complete pricing for JIRA Service Desk can be found in our Licensing & Pricing FAQ.