Assets import process encountered an exception: rlabs.insight.i18n.constraint.violation.ObjectAttributeValueBean.NotFound.Users
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When running asset imports, an import failure occurs due to the following exception: "rlabs.insight.i18n.constraint.violation.ObjectAttributeValueBean.NotFound.Users"
Environment
JSM 5.12.x
Diagnosis
The following entries can be seen in the atlassian-jira logs.
1
2024-11-14 13:06:23,607+0100 insight-InsightThreadGroup-worker-thread-27 WARN [c.r.j.p.i.s.i.schema.log.ImportLogger] Unable to update references on object user atlassian (TEST-16935), [HAVING_OBJECT_REFERENCE] due to validation exception. Check your attribute configuration Error messages: context: rlabs-insight-attribute-887; messages: [ErrorMessage{i18nKey='rlabs.insight.i18n.constraint.violation.ObjectAttributeValueBean.NotFound.Users', parameters=[JIRAUSER21100], additionalMessage=null}]; Cause
The Synchronizing Account, which refers to the Jira user specified in the import configuration, lacks the necessary permissions to browse users in Jira.
Solution
Go to Jira > Settings > System
On the left side menu, click Global permissions
Scroll to the bottom of the permissions page
Ensure that "Browse users" is assigned to a group to which the user specified in the Asset Import Configuration is a member.
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