Assets is being reindexed. Go to node undefined to see the progress
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
A warning message stating Assets process is running is displayed on the Asses Index Information page
Environment
9.12.7
Diagnosis
- There is no node information displayed in the message
- Assets is properly working and no error is observed
The atlassian-jira.log shows the Assets index working for all the nodes:
2024-05-01 09:03:49,226+0100 insight-InsightThreadGroup-worker-thread-0 WARN Anonymous user [c.r.j.p.i.s.core.impl.ClusterAwareReindexServiceImpl] Node nodeX is indexed and operational. Assets is unlocked
Cause
A leftover entry in the "AO_8542F1_IFJ_PRG_IN_PRG" in the database causes a warning message stating Assets process is running.
Solution
Always back up your data before performing any modifications to the database. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.
Verify if there is any leftover entry in the "AO_8542F1_IFJ_PRG_IN_PRG" table:
SELECT * FROM "AO_8542F1_IFJ_PRG_IN_PRG";
If you observe an entry with no end time and doesn't correspond to an active reindex, it is possible to remove it from the DB:
DELETE FROM "AO_8542F1_IFJ_PRG_IN_PRG" WHERE ID = xxxxxx
Replace with the ID from the first query
- Execute a rolling restart of your instance nodes for the changes to take effect.