Atlassian Assist adds Reporter's Comments on ticket as 'On behalf of User'

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

  • When a user comments on a ticket via Slack the comments might get added as [On behalf of @<User>]. This normally happens when the user does not have the required permissions.
  • However, this might also happen to the Ticket Reporter.

Environment

JSM Cloud

Cause

  • This could happen due to Issue Security configuration. If the Reporter is not a part of Issue Security Level (which provides access to the issue), then they will face this problem. 

Solution


Last modified on Jan 20, 2025

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