Atlassian Assist not auto-generating tickets when adding :ticket: emoji to Slack messages

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

Agents add the :ticket: emoji to Slack messages in their request channel and it doesn't auto-generate a new Jira Service Management request, but instead shows the option to "Raise request" after adding the emoji.


Cause

There are multiple causes for this:

  • There are multiple request types configured for that request channel
  • There are fields that are Required (aside from the Summary field) for the request type associated with that request channel

Solution

Ensure that only a single request type is associated with that request channel and that the request type being used only has the Summary field set as Required.


Last modified on Nov 7, 2024

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