AuthenticationFailedException when connecting to Gmail as SMTP server
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Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When trying to connect to Gmail server as a SMTP provider, the following error will be thrown in the UI:
com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException: 534-5.7.14 <https://accounts.google.com/signin/continue?sarp=1&scc=1&plt=AKgnsbtv
534-5.7.14 PZxvxLlobQ_V5PG1i5icYEi2YuYU7Vl__dz2yhz5rAnD2GhQdv9YGYsq5ocia9mZvqz0Dl
534-5.7.14 1kmW1cfineB1BHqGjM_XwGRUNMwRLSXeOXVF4-Xvq0MSVCREmcHWeRE2jal7VpiLfygD8g
534-5.7.14 Rq0qYeihSq-lkVh_LijQtP0rAL-zvywM2y7nQQ5Ewd9xobeeyxUxyBPckonrg1LIoJDZGq
534-5.7.14 QTr0i7Qgd3V3_pctrfBYPYWNVp-MA> Please log in via your web browser and
534-5.7.14 then try again.
534-5.7.14 Learn more at
534 5.7.14 https://support.google.com/mail/answer/78754 g27sm49103462pfd.25 - gsmtpCause
Recently, Google services has been received several authentication features which are not supported in JIRA.
Resolution
- If you've turned on 2-Step Verification for your account, you might need to enter an App password.
- Visit http://www.google.com/accounts/DisplayUnlockCaptcha and sign in with your Gmail username and password.
- Allow less secure apps access to your account.
In case you are still facing the same error, please, contact Google support.
Last modified on Jul 5, 2022
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