Automation rules fail to update fields for closed issues in Jira.


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

Automation rules fail to update fields for closed issues in Jira.

Environment

Jira Service Management

Diagnosis

Automation Audit log error:

Unknown fields set during edit, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -
First Approval date (customfield_10388)

Cause

Closed issues are not editable by default in Jira workflows, preventing automation rules from updating fields.

Solution

To resolve this issue and ensure automation rules work for closed issues, follow these steps:

  1. Modify Workflow: Edit the workflow to include the jira.issue.editable property and set it to true for closed status.
  2. Implementation: Once modified, publish the workflow changes.




Last modified on Jun 26, 2024

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