Basic Rest Call gets 'Internal server error'
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*Except Fisheye and Crucible
Problem
Basic Rest Call to JIRA such as view issue fails with 'Internal Server error' thrown in the REST response
{
"errorMessages": [1]
0: "Internal server error"
-
"errors": {}
}
The following appears in the atlassian-jira.log
2016-04-07 11:57:38,314 ajp-nio-8009-exec-1 ERROR rdem 717x23x3 2gh1ij 192.168.3.178 /rest/api/2/issue/ITSUPPORT-2113 [c.a.j.rest.exception.ExceptionInterceptor] Returning internal server error in response
java.lang.reflect.InvocationTargetException
Caused by: java.lang.NoSuchMethodError: com.atlassian.jira.ComponentManager.getCustomFieldManager()Lcom/atlassian/jira/issue/CustomFieldManager;
at com.ja.jira.plugin.report.riskmanagement.RiskCalculatedCustomField.getCustomFieldManager(RiskCalculatedCustomField.java:142)
at com.ja.jira.plugin.report.riskmanagement.RiskCalculatedCustomField.getValue(RiskCalculatedCustomField.java:100)
at com.ja.jira.plugin.report.riskmanagement.RiskCalculatedCustomField.getValueFromIssue(RiskCalculatedCustomField.java:85)
at com.atlassian.jira.issue.fields.CustomFieldImpl.getJsonFromIssue(CustomFieldImpl.java:1927)Diagnosis
Environment
- Recently upgraded from JIRA v6.x to JIRA v7
Diagnostic Steps
- Have Risk Management Plugin installed
Cause
From the stacktrace,
com.ja.jira.plugin.report.riskmanagement.RiskCalculatedCustomField.getCustomFieldManager(RiskCalculatedCustomField.java:142)- This shown that the Risk Management Plugin is the one that causing the NoSuchMethodError. This is due to compatibility issue on the new JIRA
Resolution
Remove this plugin and contact the developer of Risk Management Plugin accordingly as this is a third party plugin:
Last modified on May 2, 2016
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