Behaviour of mail notifications in Insight

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Setting up mail notifications for Insight:

As long as your SMTP server defined for Jira itself is up and running the notifications should be sent also for Insight in relationship to:

  • Insight automation rule set to send a mail notifications as action.
  • Insight user watching an object and any comment is added to the object.

Exceptions:

The only situation when the notification will be not sent with the user mention in objects comment, is when the logged in user is mentioning himself.


Last modified on Jun 29, 2024

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