Browser crashes when opening Links In JIRA on IE (KB4022168)

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

When a user opens a link in IE 11 browser recently, they would experience a crash of the browser.

Diagnosis

Environment

  • Internet Explorer (IE) 11
  • Windows 7

Cause

The above issue is caused by an update released by Microsoft which also impacts other Web applications as stated here and it would happen to any users who recently upgraded their IE 11 browser with the most recent Microsoft Updates.

Workaround

  1. Microsoft has recently released another update that may fix this issue for IE 11, please check it: https://support.microsoft.com/en-us/help/4025341/windows-7-update-kb4025341
    Try installing this update and check if the issue still persists.
  2. Make use of a different browser such as MS EdgeFirefox or Chrome if the above fix didn't fix the issue for IE 11.

 

Last modified on Jul 17, 2017

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