Can not update Zephyr Plugin License.
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Trying to update license from Zephyr plugin License as below:
results in an error and fails to update.
The following appears in the atlassian-jira.log
2016-05-21 22:07:05,679 Caesium-1-1 ERROR ServiceRunner [c.a.scheduler.core.JobLauncher] Scheduled job with ID 'CompatibilityPluginScheduler.JobId.Zephyr for JIRA background job' failed
com.atlassian.jira.util.dbc.Assertions$NullArgumentException: clauseValue should not be null!
at com.atlassian.jira.util.dbc.Assertions.notNull(Assertions.java:25)
at com.atlassian.jira.jql.builder.DefaultJqlClauseBuilder.addStringCondition(DefaultJqlClauseBuilder.java:758)
at com.atlassian.jira.jql.builder.DefaultJqlClauseBuilder.addStringCondition(DefaultJqlClauseBuilder.java:741)
at com.atlassian.jira.jql.builder.DefaultJqlClauseBuilder.issueType(DefaultJqlClauseBuilder.java:232)
at com.thed.zephyr.je.job.ZFJJobRunnerImpl.execute(ZFJJobRunnerImpl.java:60)
at com.atlassian.scheduler.compat.clustered.ClusteredJobRunner.runJob(ClusteredJobRunner.java:54)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:401)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:396)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:349)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:255)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:252)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:745)
2016-05-21 22:08:13,241 http-nio-7170-exec-23 ERROR admin 1328x529x1 1t6dg27 0:0:0:0:0:0:0:1 /secure/admin/ZUpdateLicense.jspa [c.t.z.j.config.action.ZephyrLicenseAction] LicenseKey is invalid. Please verify and re-enter correct LicenseKey!Cause
The exact cause is not known, the error seems to be with the Zephyr client.
Workaround
The workaround is to update the license from manage-Add on as mentioned in the documentation How to Update Your Add-on License
Resolution
The workaround mentioned above is the solution for the moment.