Can't add custom mailbox in service project

 

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

   

Summary

Learn why you get "Couldn’t add email address" when trying to connect a custom mailbox to your project.

I'm an administrator. Why can't I connect a custom mailbox to my service project?

This error message indicates that you are a project administrator, but not a Jira administrator. You must be a Jira admin to connect a custom mailbox on a service project.

How can I fix this?

Reach out to your site admin so they grant you permission to Administer Jira. You can read more about this global permission here.

Last modified on Jan 8, 2025

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