'Can't check compatibility' error in the Jira Server mobile app

Still need help?

The Atlassian Community is here for you.

Ask the community

This article only applies to Atlassian's server products. Learn more about the differences between cloud and server.

Problem

The Jira Server mobile app throws the following errors when user tries to connect it to an existing Jira Software (Server or Data Center) site. 

Can't check compatibility

A custom filter may be preventing unauthenticated requests to your server. Talk to your admin to resolve this.

Cause

  • The Jira Server mobile app needs to check that you're running a compatible version of Jira Software before it can log you in. If you have configured a custom filter to prevent unauthenticated requests to your server, Jira will be unable to complete this check. 
  • Also, if you're using a proxy server, it might be filtering some headers or cookies required by the mobile app

Resolution

To resolve this issue, you will need to configure your custom filter on the proxy configuration to allow <jira-base-url>/server-info to pass through without authentication. 

Additionally, you might need to allowlist headers and cookies required by the app. For more info, see Problems with logging in because of missing headers or cookies.

tip/resting Created with Sketch.

Not an admin? Send this page to your Jira administrator and ask them to investigate the issue for you.

Last modified on Dec 3, 2019

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.