'Can't connect to your site' error in the Jira Server mobile app

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This article only applies to Atlassian's server products. Learn more about the differences between cloud and server.

Problem

The Jira Server mobile app throws one of the following errors when user tries to connect it to an existing Jira Software server site, or when they are using the app. 

Can't connect to your site

This could be because you need to use a VPN, the URL is wrong, or Jira is unavailable.

Your site is unavailable or you need to connect to your VPN or network to access it. 


Cause

This error appears when the mobile app can't reach the Jira application at all.  This may be because:

  • the Jira URL entered in the login screen is incorrect 
  • you've entered the URL with HTTPS, but the site is HTTP (or vice versa)
  • the Jira site is only accessible when connected to a virtual private network (VPN)
  • the Jira site is currently down or unavailable, for example for scheduled maintenance or upgrade.

Resolution

To resolve this issue:

  • check that the Jira site URL has been entered correctly, including the context path if you have one, for example, mycompany.com/jira
  • try entering the URL without http:// or https:// (we'll try both HTTPS and HTTP for you). 
  • check whether you can connect to Jira using the browser on your device. 
  • make sure you are connected to your organisation's virtual private network (VPN) if your Jira site is not accessible on the public internet.
  • if you only get this error on Android, but you see a compatibility error on iOS, follow this article instead: 'Can't check compatibility' error in the Jira Server mobile app

If you're still unable to connect to Jira using the Jira mobile app, talk to your Jira administrator to check if there is some other reason you won't be able to reach the site from your device. 



Last modified on Feb 1, 2019

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