Can't copy value from custom field to a specific field via Automation for Jira action


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

Automation rule action "Edit issue", setting a field value does not return some fields while choosing "Copy from" option.

For example: While trying to add an action "Edit issue" and set the field Reporter to copy from a specific field, certain fields might not be presented as an option to be copied from.

Environment

Jira Cloud 

Diagnosis

If the fields being copied are of different types, then Automation for Jira will not present those fields as an option in the dropdown while you try to choose the field to "Copy from"

Solution

Make sure the field to be copied from is of the same type as the field that you are copying to.

For example, if Reporter field is being set via "Edit issue", and if it's a User Picker field, then only fields of type User Picker will be presented.



Last modified on Nov 18, 2022

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