500 server error when deleting all team-managed projects in Jira Cloud
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
While trying to take a Jira Cloud backup, a warning appears about the presence of team-managed projects.
Team-managed projects are not supported when a backup is created, so they must be deleted.
When "delete all team-managed projects" is clicked, a 500 internal server error appears.
Check if the team-managed projects were archived
If you see this error and are also unable to search for the team-managed projects listed manually, the projects are likely archived.
- Navigate to Settings > Projects > Archive
- Restore each project individually
- Move each restored project to the Trash
- Visit Trash folder in Settings > Projects to delete them permanently