500 server error when deleting all team-managed projects in Jira Cloud

 

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

While trying to take a Jira Cloud backup, a warning appears about the presence of team-managed projects.

Team-managed projects are not supported when a backup is created, so they must be deleted. 

When "delete all team-managed projects" is clicked, a 500 internal server error appears.

500 internal server error in jira cloud


Check if the team-managed projects were archived

If you see this error and are also unable to search for the team-managed projects listed manually, the projects are likely archived. 

  1. Navigate to Settings > Projects > Archive
  2. Restore each project individually
  3. Move each restored project to the Trash
  4. Visit Trash folder in Settings > Projects to delete them permanently
Last modified on Feb 13, 2025

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