ClassNotFoundException error when configuring JIRA in Websphere

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Problem

Running JIRA on Websphere fails with error:

java.lang.ClassNotFoundException: class com.atlassian.jira.security.auth.trustedapps.TrustedApplicationFilter :java.lang.NullPointerException

Cause

The WEB-INF/classes/entityengine.xml is not compliant (well-formed) XML. WebSphere does not display error messages about the XML not being well-formed. Instead it displays the spurious error message above.

Workaround

Ensure that The WEB-INF/classes/entityengine.xml is well-formed and valid. Test entityengine.xml by opening it in Internet Explorer or Firefox.

Resolution

Use Tomcat Application Server which is part of JIRA's Supported Platforms

 

Last modified on Mar 30, 2016

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