Clear Resolution field in tickets with Automation instead of Workflow Post Functions

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

The "Clear Field Value" post-function can be added to clear the resolution field in bulk. However, if the workflow is shared, this post-function will affect all the associated projects, which may not be necessary for all of them. In such cases, it would be useful to have project-specific automation to make the changes specific to a project.

Solution

  • Create an Automation Rule:

Trigger: Issue Transitioned

Action: Edit Issue Fields

 ** Expand Additional fields:

{
  "fields": {
    "Resolution": null
  }
}

Please note: This automation will only run successfully if the issue's status category is different from Done.


Last modified on Dec 4, 2024

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