Confluence Page Titles are not Rendered Properly in JIRA Issues' Issue Links section
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When linking JIRA issues with Confluence pages, those page titles that contain special characters are not rendered correctly in the Issue Links section of JIRA's View Issue screen:
Diagnosis
All Applinks functionalities between JIRA and Confluence are working well without problem
Cause
JIRA's System Encoding is not set to utf-8. This causes the special characters in Confluence page titles not to be rendered properly. This can be verified by:
- Go to JIRA Administration -> System -> System Info
- Look for System Encoding (if System Encoding is not utf-8, follow the Resolution below)
Resolution
Set System Encoding to utf-8 by following these steps:
- Shut down JIRA
Follow Setting properties and options on startup to set this parameter:
-Dfile.encoding=utf-8- Restart JIRA
- Verify that System Encoding is now utf-8 and page titles are displayed correctly