Confluence Page Titles are not Rendered Properly in JIRA Issues' Issue Links section

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Platform Notice: Server and Data Center Only. This article only applies to Atlassian products on the server and data center platforms.

When linking JIRA issues with Confluence pages, those page titles that contain special characters are not rendered correctly in the Issue Links section of JIRA's View Issue screen:

All Applinks functionalities between JIRA and Confluence are working well without problem

JIRA's System Encoding is not set to utf-8. This causes the special characters in Confluence page titles not to be rendered properly. This can be verified by:

  • Go to JIRA Administration -> System -> System Info
  • Look for System Encoding (if System Encoding is not utf-8, follow the Resolution below)

Set System Encoding to utf-8 by following these steps:

  1. Shut down JIRA
  2. Follow Setting properties and options on startup to set this parameter:

  3. Restart JIRA
  4. Verify that System Encoding is now utf-8 and page titles are displayed correctly

Last modified on Nov 6, 2018

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