Connection of Jira on Linode break after few minutes

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Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

Problem

Installed JIRA on Linode(privately owned virtual private server provider). It works for 5 mins then can't be reach from browser.

If restart, it works again (sometimes) before it drops the connection again.

Cause

The linode has 1G memory or the SWAP size is insufficient to run JIRA.

Workaround

  1. Please check if the Linode met the JIRA Hardware Requirements & JIRA Sizing Guide
    • For a small number of projects (10-20) with 1,000 to 5,000 issues in total and about 100-200 users, a recent server (multicore CPU) with 2 GB of available RAM and a reasonably fast hard drive (7200rpm or faster) should cater for your needs.
    • For a greater number of issues adding more memory will help. We have reports that having 2GB of RAM to JIRA is sufficient for instances with around 200,000 issues. If in doubt, allocate more memory than you think you need.
  2. Try to increase the SWAP size from 128MB to 2048MB.
Last modified on Nov 1, 2018

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