Create an Opsgenie alert after Jira issue priority is updated

   

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

  

Summary

This is the scenario: the priority is set after issue creation based on the other fields of the ticket. The alert should only be created when the priority is set.

Environment

Jira Service Management Cloud + Opsgenie

Solution

Jira

  1. Remove the Priority field from the issue creation screen
  2. Create an automation to set the priority when the issue is created. Below you can find an example:

Opsgenie

  1. Create an integration for the selected project: 


  2. On the integration: update the event for the Alert creation and set the priority mapping. 


If any other field is updated before the priority, the alert will be created. Please ensure other field changes are delayed until Priority is set. 

Last modified on Jun 4, 2024

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