Summary

The following error is displayed when creating a Jira issue: "Temporary attachment not found. Session may have timed out before submitting the form.".

Environment

Jira

Diagnosis

• Issue gets created successfully even if the error message is displayed.
• ScriptRunner app is installed in the Jira instance.
• Generating a HAR file and analyzing web requests shows the following result:
  • QuickCreateIssue.jspa?decorator=none request timeout after 60 seconds:
    
    
  • Error can also be seen on the HAR response:
    
    |
    
    
    

• In the catalina.out log, there are some stuck threads related to the Creation issue action involving ScriptRunner third-party app:
  
  

  catalina.out

  28-Mar-2022 14:47:21.535 WARNING [ContainerBackgroundProcessor[StandardEngine[Catalina]]] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread [http-nio-8080-exec-38] (id=[170955]) has been active for [129,264] milliseconds (since [3/28/22 2:45 PM]) to serve the same request for [https://xxxxx.com/secure/QuickCreateIssue.jspa?decorator=none] and may be stuck (configured threshold for this StuckThreadDetectionValve is [120] seconds). There is/are [1] thread(s) in total that are monitored by this Valve and may be stuck.
  	java.lang.Throwable
  		at org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:231)
  		at com.atlassian.jira.logging.JiraHomeAppender.doAppend(JiraHomeAppender.java:206)
  		at org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:69)
  ...
  	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
  		at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
  		at com.sun.proxy.$Proxy3114.doWorkflowAction(Unknown Source)
  		at com.atlassian.jira.workflow.WorkflowManager$doWorkflowAction$1.call(Unknown Source)
  		at com.onresolve.scriptrunner.canned.jira.utils.WorkflowUtil.actionIssueWithFeedBack(WorkflowUtil.groovy:348)
  		at com.onresolve.scriptrunner.canned.jira.utils.WorkflowUtil$actionIssueWithFeedBack$1.call(Unknown Source)
  		at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.FasttrackTransition.execute(FasttrackTransition.groovy:133)
  		at com.onresolve.scriptrunner.canned.jira.workflow.postfunctions.FasttrackTransition$execute$0.callCurrent(Unknown Source)
  		at com.onresolve.scriptrunner.canned.jira.workflow.AbstractWorkflowCannedScript.execute(AbstractWorkflowCannedScript.groovy:23)
  		at com.onresolve.scriptrunner.canned.jira.workflow.AbstractWorkflowCannedScript$execute.call(Unknown Source)
  		at com.onresolve.scriptrunner.jira.workflow.AbstractScriptWorkflowFunction$_run_closure2.doCall(AbstractScriptWorkflowFunction.groovy:89)
  		at com.onresolve.scriptrunner.jira.workflow.AbstractScriptWorkflowFunction$_run_closure2.doCall(AbstractScriptWorkflowFunction.groovy)
  		at jdk.internal.reflect.GeneratedMethodAccessor5108.invoke(Unknown Source)
  		at java.base@11.0.11/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
  		at java.base@11.0.11/java.lang.reflect.Method.invoke(Unknown Source)
  		at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:101)
  		at groovy.lang.MetaMethod.doMethodInvoke(MetaMethod.java:323)
  		at org.codehaus.groovy.runtime.metaclass.ClosureMetaClass.invokeMethod(ClosureMetaClass.java:263)
  		at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:1041)
  		at org.codehaus.groovy.runtime.callsite.PogoMetaClassSite.call(PogoMetaClassSite.java:37)
  		at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCall(CallSiteArray.java:47)
  		at org.codehaus.groovy.runtime.callsite.PogoMetaClassSite.call(PogoMetaClassSite.java:52)
  		at org.codehaus.groovy.runtime.callsite.AbstractCallSite.call(AbstractCallSite.java:119)
  		at com.onresolve.scriptrunner.runner.diag.DiagnosticsManagerImpl$DiagnosticsExecutionHandlerImpl$_execute_closure1.doCall(DiagnosticsManagerImpl.groovy:370)
  		at com.onresolve.scriptrunner.runner.diag.DiagnosticsManagerImpl$DiagnosticsExecutionHandlerImpl$_execute_closure1.doCall(DiagnosticsManagerImpl.groovy)
  		at jdk.internal.reflect.GeneratedMethodAccessor4867.invoke(Unknown Source)
  		at java.base@11.0.11/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
  		at java.base@11.0.11/java.lang.reflect.Method.invoke(Unknown Source)
  		at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:101)

Cause

The post-function Fast-track Transition an Issue from ScriptRunner is being used.

Solution

There are two approaches that can be taken:

1. Reach out to ScriptRunner vendor, as their support team should be better equipped to fix this issue.
2. Disable ScriptRunner app.