Creating tickets from a Mailbox subfolder using Jira Incoming Mail handler


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

For mail accounts, by default JIRA scans email messages received by on the 'Inbox' folder. However, for IMAP (also applies to Microsoft OAuth and Google OAuth) mail servers, you can specify a different folder within your mail account. Below we have a feature request to improve the UI information, to clearly state the compatibility with OAuth setups:

JRACLOUD-84473 - Getting issue details... STATUS

Solution

As per the name suggests, you can add the "Folder name" directly while creating a Mail Handler but for some mail servers, we have to explicitly mention the subfolder with their relation to the INBOX. Please keep in mind that they do not necessarily need to be under the Inbox structure, folders/subfolders can also be added under the mailbox root.

INBOX/<subfolder_name>

If we have a subfolder name called as "Dev_mails", you could use:

INBOX/Dev_mails

If you have a Nested subfolder "Front_end", you could use something like:

INBOX/Dev_mails/Front_end

If any of the folders on the structure has a blank space on its name, DOUBLE QUOTES ARE NOT NEEDED, for example:

INBOX/Dev mails/Front_end


Last modified on Jan 13, 2025

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