Customer Portal - My Requests does not show any issues.

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Users are unable to see any of the requests that they have created in the My Requests section of the Customer Portal in JIRA Service Desk.


If the Reporter field is hidden, JIRA Service Desk will not pick up any of the issue under the My Request section of the Customer Portal.


To resolve this, go into the Field Configuration for the project and change to value from hidden to show.

If you are unsure on how to do this, please use the follow guide in our documentation:

Specifying Field Behavior Editing a field configuration

Last modified on Feb 19, 2016

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