"Filter for this gadget could not be retrieved" error in Jira Dashboard

 

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

   

Summary

A Dashboard gadget isn't displaying and shows an error:

The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator.

Change the filter from private to a different sharing level

Identify the filter in use for the gadget, then have the filter's owner change the filter from Private to another option.

  • If the filter is set to Private, only the owner of the filter can alter the sharing level of the filter and data
  • If the owner is no longer available or is a disabled user, use the Manage filters functionality to change the filter's owner
  1. Navigate to gear Settings > System > Filters
  2. Locate the filter in question, then select ... (More options) Change owner

Note: if the filter is deleted, a new filter query will need to be created.

Please contact Atlassian Support if you need assistance identifying the owner, JQL, or filter name.

Last modified on Feb 20, 2025

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