Days Remaining in Sprint Gadget is throwing error "The requested board cannot be viewed because it either does not exist or you do not have permission to view it."

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

Days Remaining in Sprint Gadget is shows error  "The requested board cannot be viewed because it either does not exist or you do not have permission to view it."

Environment


Jira Cloud 

Diagnosis

The user has required permission to view the issues on the board as well as permission to the dashboard filter. 
Checking the browser debug network logs shows the message

 message: Field or project configuration not found for custom field id[9223372036854775807]
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message: SprintHealthResource: GreenHopper REST method failed with SC = 404 - JiraCopiedNotFoundWebException
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message: SprintHealthResource: JiraCopiedRestErrorCollection[errorMessages=[Could not find suitable statistics field with ID 'customfield_9223372036854775807'.],errors={}]

Cause

An invalid field was selected under Board Configuration → Estimation → Estimation Method 


Solution


Selecting the correct Estimation Method resolved the issue 

Last modified on Jun 20, 2024

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